Medical Administrative Support

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

We are seeking a dedicated and detail-oriented Medical Administrative Support professional to join our team. The ideal candidate will provide essential administrative and clerical support within a healthcare setting, ensuring the efficient management of medical records, office operations, and patient information. This role requires familiarity with medical terminology, proficiency in Microsoft applications, and the ability to work effectively within diverse organizations.

• Medical Records Management:

  • Review medical records using agency-specific work orders to ensure completeness, including verifying the presence of appropriate identifying information, signatures, and legibility of all documents before forwarding to Medical Records Technicians and Reviewing Medical Officer (RMO).
  • Maintain and utilize a medical records database for tracking missing medical information.
  • Use tracking systems to check off medical exam components as received, ensuring accuracy for end-of-month reviews by Team Leads.
  • Operate computer systems to process, store, and retrieve health information.

• Coordination and Communication:

  • Coordinate moderately complex activities within the assigned team to ensure service delivery meets or exceeds client expectations.
  • Communicate with Private Provider case coordinators and health unit staff to request missing medical documentation from exams.

• Administrative and Clerical Support:

  • Provide administrative and clerical support to FOHS staff, including both federal and contractor employees.
  • Manage office files for assigned work, ensuring information is readily available for retrieval.
  • Type a variety of documents, including memorandums, letters, reports, and other materials as requested.
  • Coordinate and implement a range of office duties, such as secretarial and reception tasks, clerical work, office equipment management, and operations.

• Operational Support:

  • Assist with conference and meeting planning, travel support, information and data processing, mail distribution, photocopying, faxing, records management, and telecommunications management.
  • Oversee day-to-day operations of the smoking cessation program, including organizing phone interviewers, ordering and mailing supplies, performing phone interviews, tracking quit rate statistics, and renewing agreements.
  • Assist OHC with obtaining materials for education programs.

Skills and Competencies:

• Strong organizational skills with a keen attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Excellent written and verbal communication skills.
• Familiarity with medical terminology and records management.
• Proficiency in Microsoft applications, including Word and Excel.
• Ability to work independently and collaboratively within a team.

Qualifications

• One (1) year of experience in medical administrative support in a physician’s office, clinic, or other healthcare facility.
• Experience working with medical records and a strong understanding of medical terminology, science, and technology terms.
• Experience in effectively dealing with organizations of various sizes and w