Mechanical Service Coordinator

Job Title: Mechanical Service Coordinator

Rate: $32-$40 Hourly

Department: 125 Sacramento Mechanical Service       (Not a Remote Position)

Summary: The Mechanical Service Coordinator is responsible for dispatch and coordination of mechanical service technicians, pre-billing of all mechanical service work orders and PM billings, Projects, PM’s, Service Orders, and quoted work set-up in ERP, parts and material ordering, timecards and payroll, and customer service data entry as required. In addition, the coordinator will work with the BAS Coordinator and Project Coordinator to cover each other’s shifts when necessary.

The responsibilities include, but are not limited to:

Customer Communication

• Serves as main point of contact for customers, addressing inquiries and concerns.
• Provide updates to customers on the status of their service requests and any changes to the schedule.
• liaison with customers, engineering, and technicians throughout contract administration on projects; assists in developing projects, scopes, and proposals.
• Provides input on performance of techs and meeting customer expectations and requirements.

Mechanical Service Billing

• Prebilling preparation for accounting
• Manage unique billing requirements of special customers.
• Research parts and material prices for billing.
• Research overdue service work order tags to be billed.
• Research billing issues/credits/rebills/customer requests.
• QA/QC billings before submission to accounting.

• Parts/Material Tracking & Ordering
• Mechanical Service timecards

Dispatching

• Receiving and processing service calls
• Generating work orders
• Scheduling of technicians (Service Orders & PM’s)
• Assign tasks to technicians based on their skill set, availability, and location.
• New site location generation (new form)
• Manage COINS and Outlook calendar.
• Confirm service calls a day ahead.

PM’s (Mechanical Preventive Maintenance)

• Procurement of material
• Scheduling
• Annual Renewals

Service Orders / Repairs

• Parts Procurement / confirmation of receipt of material
• Confirming that Subcontractors are scheduled (Cranes / Structural / etc.)
• Reviews work order reports for quality and timely completion.

Qualifications/skills and Knowledge Requirements:

• Knowledge of basic accounting and finance
• Excellent MS Office skills
• Knowledge of ERP+ accounting system a plus but not required.
• Ability to collaborate and work across departments.
• Ability to manage and prioritize multiple tasks.
• Detail Oriented
• Ability to problem solve.
• Excellent People skills
• Excellent oral/written communication skills
• Excellent customer relations skills
• Excellent organization skills
• Team Player
• Flexible
• Able to work in a fast-paced environment.
• Creative use of skills and resources to get the job done.

 

Air Systems, Inc. Standards of Success

• Attitude of Safety First
• Work Ethic of loyalty, integrity, pride, perseverance, accountability, respect, and teamwork
• Strong ambition to succeed.
• Adheres to company policies and procedures.
• Represents company in a positive and professional manner.
• Available to work for extended hours to meet deadlines.
• Manages oneself with professionalism during stressful situations.
• Maintains positive attitude and morale.
• Interacts effectively with all members of the organization and all outside associates.
• Completes responsibilities diligently.
• Think strategically and consider long-term implications of one’s actions.
• Works independently, exercises discretion, applies common sense and makes competent decisions.
• Complies with designated work schedule.
• Uses company resources efficiently.
• Constantly analyzes ways to improve individual and/or company performance.