Marketplace Operations Manager

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are looking for a Marketplace Operations Manager to build and oversee back end operations for TikTok Shop. This is a full-time role on the Current team (the influencer/social commerce division of Pattern), working a hybrid schedule from our Lehi, UT office.

Frequently Asked Questions

What is a day in the life of a Marketplace Operations Specialist?

• Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.  

• Manage day-to-day operations of TikTok Shop including but not limited to inventory management, order processing, and listing creation. 

• Collaborate with key internal cross functional partners across multiple teams to align on assortment, pricing, shipping, etc. 

• Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.

• Be data obsessed - monitor overall shop health, listing violations, and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.

• Uphold company and marketplace policies related to terms of service, compliance, and privacy, including monitoring overall account health & listing violations. 

• Monitor and analyze GMV to track performance, identify trends, and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content, sales, product, etc)

• Support the implementation of new features, tools, and technologies to enhance the functionality and user experience of TikTok Shop. 

What will I need to thrive in this role?

• Bachelor’s degree in Business Administration, Marketing, or related field. 

• 5-6 years of experience working in e-commerce; brand, agency, or marketplace experience preferred. 

• A strong analytical approach to business, with experience making high quality decisions in a rapidly evolving environment

• Clear and effective communication skills, with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)

• A data driven mindset with a results oriented approach to driving a business

• Familiarity with TikTok Shop is strongly preferred, but not required

• Skills - Excel/Google Sheets, Presentations, Tableau/BI

What does high performance look like?

• You have experience with the ecommerce ecosystem.

• You have strong business acumen and tenacity; ability to work autonomously through ambiguity and complexity in a fast-moving environment to drive results.

• You have dedication to continuous improvement.

What is my potential for career growth?

You will be introduced to expansive and accelerated opportunities for career growth. You will regularly meet with and have exposure to the executive over your team, as well as the Head of Accounts, VP of Creator Product and Strategy, and CEO at Current Tech. This role has the potential to move into higher positions of leadership within the company as you promote and grow within the responsibilities of your role.
 

What is the team like?

You will work with TikTok Content Creators and Managers and be s