Marketing Manager, Customer & Partner Communications

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

The position involves managing the writing, production and distribution of e-newsletters tailored and targeted for customers and sales partners. This role partners closely with Marketing, Communications, Product, Legal/Compliance, and Creative teams to translate value-driven messages into engaging, customer‑focused stories that resonate. Above all, this candidate must have a passion for creative, original storytelling and enjoy multitasking.

Primary Duties

The ideal candidate is an excellent:

• writer who can independently interview, research, and adapt content to audience personas with a balanced mix of key marketing messages weaved into the story.

• content strategist that can set vision, conceptualize value-driven storytelling, adapt content to audience personas, and expertly weave in marketing key messages.

• manager who can instill best practices, lead and inspire multiple editorial boards, juggle the production of multiple e-newsletters, and usher content through review and approval workflows.

• editor with thorough knowledge of AP style who can take responsibility for accuracy, quality and alignment to legal and compliance requirements.

• collaborator that works cross-functionally to set an editorial calendar aligned to product launches, sales training goals, and campaign and leadership initiatives.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills/Experience

• Bachelor’s degree in communications, public relations, journalism, marketing communications or related field preferred.

• Minimum 5 years of experience as a content writer or corporate communications specialist managing and writing editorial content.

• Extensive experience writing for external audiences.

• A commitment to deadlines and excellent time management.

• Demonstrate unwavering commitment to ethical, high-quality communications and creative storytelling.

This role is ideal for a collaborative, creative communications leader eager to make a measurable impact through ethical, high-quality and innovative work.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

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