Marine Field Service Technician

Job Summary:

The Marine Field Service Technician provides customer service directly at an off-site customer location. This position is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various CAT engine models.

What can HOLT CAT offer you?

• A competitive salary, commensurate with your experience and competencies.
• A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT. 

Essential Functions:

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of engine malfunctions and failures
• Removes and installs parts, disassembles and assembles components to CAT specifications
• Tests makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections, and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and the vehicle in good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower-level technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge of engines, components, electronic systems, and panels
• Basic diagnostic and trouble-shooting skills
• Ability to select the proper equipment or tools needed to perform a job
• Proficiency and knowledge of current computer software, related hardware, and knowledge of marine engine electronic systems
• Excellent interpersonal and customer service skills with both internal and external customers
• Knowledge of safe work procedures and practices
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast-paced, time-constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Education and Experience:

• More than two years of marine technical experience required, three or more years preferred
• A high school diploma or equivalent preferred
• MSHA certification preferred
• Crane, Chain hoist rigging certifications preferred

Supervisory Responsibilities:

• None

Travel:

• Frequent travel to customers’ location with overnight stay required

Additional Requirements:

• Valid Driver’s license required
• A transportation Worker Identification Card (TWIC) preferred
• Water Survival Training preferred
• Caterpillar Marine Certification preferred
• Must own required tools to perform repairs

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently m