Managing Consultant, Quality Assurance and Case Support, Kroll Restructuring Administration

The Quality Assurance/Case Support Group is part of the company’s Business Operations and Controls Department. 

 

This is a mid-level position with potential for growth and significant client contact.

 

The ideal candidate will be a proactive and meticulous critical thinker. Candidate must be detail oriented, work at a good pace, be able to work independently and willing to work long hours (as necessary).

 

While this position requires training across all four divisions in the Quality Assurance/Case Support group, the position will provide the candidate with an opportunity to focus on Communications.  Each division supports Kroll Restructuring Administration Consulting and Solicitation Departments and the candidate will receive training on all relevant tasks.  Experience working with call centers and in customer support are an advantage.
 

Day-to-day responsibilities: 

The Managing Consultant focusing on Communications will perform functions, including the following:

• Support the Senior Consultant(s) and Director(s) in all endeavors, including organizing and preparing the communications center for case filings and communications special projects
• Assist management with day-to-day communication center operations and planning
• Train staff to ensure that the communication center is meeting the needs of our clients
• Monitor communication center team to ensure protocols and expectations are being met
• Assist with coordinating work activities with other supervisors, managers and departments
• Identify and escalate operational challenges using defined processes and judgment
• Support interactions with the client (i.e., providing task or project data for messaging to client)

 

Essential traits: 

• Undergraduate degree or equivalent work experience
• Cover Letter 
• 3+ years experience of demonstrated performance in call centers or other customer-focused environment preferred
• Excellent written, verbal and social communication skills highly desired
• Strong attention to detail
• Ability to work independently with minimal supervision
• Flexibility with work schedule is a must - shifts will cover all hours of operations, including beyond ordinary business hours
• Legal, financial or technology industry background a plus

 

About Kroll 

 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

 

In order to be considered for a position, you must formally apply via careers.kroll.com.

 

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $60,000 to $125,000

 

 

#LI-FD1

#efin