Manager Warranty Systems

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Job Description:

Summary

The purpose of the Manager Warranty Systems position is to:

1- Develop and maintain a dependable warranty processing system ,

2- Maximize warranty recovery,

3- Be the recognized Warranty Process Expert,

4- Initiate and manage on-going integrations of multiple vendor system required changes,

5- Eliminate inefficient manual processes.

Essential Functions

• Manage Functional Design, Development and Implementation of Replacement Warranty System.
• Provide Business Process leadership to Development and Implementation Project team as the Business Process Expert for all user levels of the Warranty Process to include all warranty repair, claim, management, reporting and accounting functions
• Identify, coach and mentor Subject Matter Experts (SMEs), coordinating SME project involvement and validating SME deliverables
• Validate Ryder IT and software supplier deliverables
• Develop system-to-system interface strategies between the warranty system and 120 active manufacturer warranty systems
• Manage system training development and implementation for all users on an on-going basis. Support field training as needed. Manage system change and upgrade requests with 120 active suppliers, initiating projects as required to enable the company to company warranty process
• Maintain implemented warranty system to include troubleshooting, system upgrades, interface changes and validation testing. Coordinate and maintain the 4CS iWarranty support relationship
• Monitor/approve all system software configuration and changes to production environment review/approve job testing. Coordinate program changes to production environment
• Manage multiple supplier configuration projects of 90 days duration concurrently through project planning, design, initiation, implementation and control phases
• Create and maintain system documentation/standard operating procedures. identify report needs and design management reports as required
• Manage system access to include access requests for internal and external users, new users, terminated employee status changes and changes to access for all Warranty Department systems

Skills and Abilities

• Effective interpersonal skills
• Effective leadership skills
• Strong verbal and written communication skills
• Able to communicate with a broad base of systems users, to include users with systems technical skills and non-technical users
• Able to work in complex and time sensitive environments
• Self motivated with the ability to visualize and achieve broadly defined objectives
• Excellent organizational skills
• Effective training skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

Bachelor's degree required in Information Systems or 10 years Systems Support and Development experience

Ten (10) years or more experience in one or more System Implementations or System Replacements required

Additional Responsibilities
Performs other duties as assigned.

Position is Bonus Eligible.

 

Job Category

Credit & Collections

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

85000

Maximum Pay Range:

95000

Benefits Information:

For all Full-time positions only: Ryder offers comprehensiv