Manager, Virtual Care Programs

Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Job Title: Manager, Virtual Care Programs

Reports to: Director, Clinical Informatics and Digital Strategy

FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)

Date Reviewed: 12/12/2025

Who We Are

Heartland Whole Health Institute (HWHI) is dedicated to transforming health care – beginning in our home of Northwest Arkansas and scaling to disrupt the national health crisis. We advocate, educate, and guide the implementation of an innovative system, rooted in whole health and the realignment of financial incentives. Our team members are collaborative, analytical, mission-driven, and working together to change the status quo.

The Institute’s 85,000-square-foot facility is located on the campus of Crystal Bridges Museum of American Art near Alice L. Walton School of Medicine.

About The Position

The Manager, Virtual Care Programs plays a critical leadership and execution role within HWHI’s Digital and Informatics team, serving as a key operational partner to the Director, Clinical Informatics and Digital Strategy. This role functions as the lead implementer and day-to-day owner of HWHI’s Virtual Care Pilot Project, translating strategic direction into coordinated action across clinical, technical, operational, internal technology partners, and external vendor teams.

The Manager is responsible for directing the execution, adoption, and ongoing optimization of virtual care programs and associated Health IT workflows, ensuring that virtual care programs deliver compliant, reliable outcomes. This includes overseeing platform readiness, clinical alignment, vendor performance, and effective integration into care delivery environments. This role brings a hands-on leadership approach, coordinating cross-functional stakeholders and driving day-to-day decisions that enable high-quality virtual care delivery.

Success in this role requires experience working within health care or health-adjacent environments, the ability to lead complex initiatives through influence rather than authority, and comfort operating at the intersection of care delivery, technology, and program execution.

Essential Duties and Responsibilities

Virtual Care Project Planning and Implementation

• Lead the design, scheduling, and rollout of virtual care pilots and full-scale implementations in partnership with health systems and serve as the day-to-day lead, overseeing execution from early-stage implementation through optimization and scale.
• Develop comprehensive project plans, charters, and schedules in collaboration with functional team leads and internal technology partners to translate strategic direction from the Director, Clinical Informatics and Digital Strategy into actionable plans, priorities, and workflows.

Project Execution and Oversight

• Coordinate across teams, departments, internal technology partners, and stakeholders to ensure timely and on-budget delivery of project outcomes and act as a primary point of coordination across clinical, operational, technical, and vendor teams involved in virtual care delivery.
• Oversee the performance, compliance, and user functionality of virtual care platforms and tools to ensure reliable program operations and alignment with program requirements.
• Collaborate with IT and vendor teams to troubleshoot, optimize, and maintain virtual care systems and workflows including system configuration, workflow alignment, and issue resolution.
• Monitor milestones, deliverables, timelines, and resources, making necessary adjustments to ensure alignment with organizational goals and support readiness activities such as platform testing, go-live coordination, and post-implementation stabilization.

Budget and Resource Management

• Create and manage project budgets, commitments, and timelines in partnership with leadership, finance, and technology teams.
• Track and monitor project expenses, ensuring adherence to approved budgets and timely identification of risks or variances.

Stakeholder Engagement and Communications

• Collaborate with technical and business stakeholders to develop deliverables tailored to relevant audiences.
• Serve as a bridge between the working team, leadership, and external stakeholders, facilitating clear and consistent communication and communicating progress, risks, and decisions clearly to leadership and partners.
• Periodically serve as a health care and IT