Manager, Verity Customer Success

GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

GumGum is looking for an experienced, passionate account manager to join an exciting and entrepreneurial division within GumGum: our Data Division. The Verity™ team operates as a small-but-mighty startup within the greater GumGum ecosystem, therefore would be the ideal place for someone who thrives in a fast-growing, dynamic environment.  If you like building new businesses, this is the role for you. 

The Verity™ Customer Success Manager is responsible for owning client accounts and revenue growth for our GumGum Verity™ Platform. This role will partner with our publishers, brands, agencies and platform clients in how to maximize their return on investment from the Verity™ platform. Reporting into the Director, Verity™ Customer Success, the Verity™ Customer Success Manager ultimately drives deep partnerships with clients and owns all aspects of the customer lifecycle. 

This position will serve as a trusted advisor to our clients, and they will own the engagement, success, retention and growth of their Verity™ customers. They are the voice of the customer while connecting with every function in the organization. This role understands the realities of our customer’s businesses and innovates on the best way for Verity™ to become an integral and impactful part of our clients’ businesses.

Note: GumGum currently operates in a ‘work from home’ virtual environment with sporadic opportunities for in-person business and morale events (health guidelines permitting). There will not be any requirement to go into the office on a daily basis moving forward. GumGum is only open to hiring remote candidates who are residents in the following states: AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN.

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What You'll Achieve

• Manage client relationships and own customer lifecycle for Advertisers, Agencies and Publishers
• Responsible for the successful onboarding of accounts, owning kick-off & performance objectives, campaign strategy and troubleshooting
• Lead Contextual and Brand Safety & Suitability strategy for client’s Programmatic Display and Video campaigns.  
• Be responsible for customer relationship growth and expansion; work with Product and Sales to identify upsell opportunities and areas for increased value and adoption with Verity™
• Be the trusted advisor and champion for the customer at Verity™; accountable for customer satisfaction, retention, and growth 
• Continually increase knowledge of the client’s business to build true partnership; identify proactive adoption opportunities and understand knowledge gaps, serving as the client’s first line consultant
• Synthesize customer feedback and identify key opportunities to influence product strategy and direction
• Create Display and Video PMP deals leveraging Verity™ Contextual Data; advise customers on set up and targeting best practices
• Support client segment activation &  troubleshooting in DSPs and lead custom segment strategy
• Leverage Verity™ insight tools to drive cookieless data strategies; drive feedback cycle with Product to shape new reporting features and data visualizations
• Conduct regular engagement touchpoints to continually drive value and increase adoption for the customer. Set and own customer meetings and reviews with key stakeholders
• Work with Director, Verity™ Customer Success to actively support department initiatives to continue to refine and enhance Verity™ Customer Success at GumGum
• Monitor and report on the progress and health of owned accounts in collaboration with the Director, Verity™ Customer Success, supporting department reporting and analysis
• Collaborate effectively with cross-functional partners (Sales, Product, Marketing, Engineering, Operations) to drive success for our customers and Verity™
• Work with Director, Verity™ Customer Success to drive successfu