Manager, VCA Implementation Services

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) is the externally-facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance. Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors. VCA Implementation Services is a suite of service offerings that together help drive the future growth of the VCA organization, enabling our clients to implement the recommendations derived through strategic advisory engagements.

As the Manager, VCA Implementation Services, you will be responsible for growing a critical line of business. This business provides services that enable Visa clients to plan, manage, and execute strategic business processes and programs more effectively. Representative engagements could include providing a leading banking client with highly specialized teams to carry out a large, multi-year migration of commercial card clients from one platform to another, and managing a merchant loyalty platform on behalf of a global co-brand card issuing bank.

This opportunity offers the right manager a unique opportunity to take the reins of a strategic, growing, and multi-faceted book of business.

The successful candidate will be a seasoned consultant, and entrepreneur who can partner across Visa client types. The role will identify common client needs, develop offerings that leverage Visa’s extensive capabilities, subject matter expertise, and third-party partners, price the solution appropriately, and oversee delivery. The role will collaborate with a host of internal and external partners to develop and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, and ultimately close the sale. The team member will be able to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.     

For clarity, this leader will not be involved in the day-to-day execution of client business processes. Rather, this leader will engage at more of an executive steering committee level to ensure that delivery teams are scoped appropriately and are delivering against client goals and objectives, making any necessary course corrections.

Responsibilities:

Consultative Solutions:

• Uncover client needs, challenges, and opportunities with respect to implementation services
• Present solutions to clients that address their needs
• Quantify the value and differentiation of the solution for clients

Offering Development:

• Identify white space challenges and opportunities across client sets
• Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
• Identify third-party partners who can complement and supplement solution sets
• Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
• Develop product pricing strategy, ensure product profitability

Solution Delivery:

• Strong project/program management skills
• Demonstrated experience delivering flawlessly

Customer Centricity:

• Strong executive presence
• Speak to technical and non-technical aspects of solutions
• Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups

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