Manager, Underwriting - Personal Lines

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Compensation grade G3.

Two positions available, both managing PL Underwriting team.

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Job Description Summary

Success on our team requires a blend of customer service skill and analytical prowess. Each account we work on is interesting and challenging. Satisfaction comes from finding solutions that provide the best coverage and give our partner agents a way to differentiate themselves from the competition. If you are adaptable, responsive, love customers and really want to make a difference, we want to hear from you!

In this role, you'll manage a personal lines underwriting team and be responsible for meeting quality and productivity standards for risks underwritten. We'll count on you to manage the work activities and adherence to the service level agreements of the team and be responsible for the quality processes and related services to producers and members and handles escalated underwriting and customer service issues. You'll be key in driving profitable underwriting results and growth through leadership, development and engagement. You will also assist the director with planning, budgeting and reporting.

Job Description

Key Responsibilities:

• Oversees research within underwriting team. Identifies needs and resolves research issues from the underwriting team and leadership. May research issues or lead research projects in support of unit objectives.

• Reviews and provides oversight to analysis and conclusions within underwriting team. Analyzes and interprets collective data within assigned territory. Drives operational changes and ensures implementation of standards and procedures.

• Manages workflow for the underwriting team and ensures compliance to all time and service standards. Manages underwriting transactions which have been escalated from other underwriting staff, and provides suggested decision or approach. Ensures file handling quality and workflow efficiency. Manages larger, more complex issues that require working with and through others to meet business needs and maximize workflow. Manages work inventories within the team.

• Accountable for all underwriting and operational decisions for the unit. Interprets and ensures alignment with underwriting guidelines and standards. Resolves escalated issues, applies underwriting appetite in assigned territories and provides technical oversight to complex issues. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards. Authorizes and/or interprets approved coverage forms and duration of coverage, classification rates, selection standards and insurance laws and regulations.

• Develops and manages operational plans for underwriting team. Plans implementation of organizational objectives and underwriting initiatives. Responsible for the planning and management of associates including: budget, performance management, salary planning and administration, hiring and placement, and disciplinary actions.

• Provides technical advice on underwriting and service issues to the unit ensuring compliance to state laws and company requirements. Consults as an underwriting subject matter expert with all levels of internal and external partners regarding policy and practice, customer service issues, sales, claims and product.

• Communicates operational plans, established corporate vision and direction and underwriting results to internal associates and external partners.

• Responsible for the relationship management of the team and resolution of relationship issues. Strengthens internal and external relationships through regular contact on underwriting matters, promoting profit, new business growth, and retention. May participate in the review and analysis of agency performance.

• Responsible for delivery of appropriate customer service levels w