Manager, Training

Responsible for developing and implementing effective training programs for assigned SBU staff, as well as other State and community based agencies that deliver, coordinate or oversee services to eligible persons. Assume overall responsibility for the development and implementation of new employee orientation as well as ongoing education programs either required per contract or identified by performance improvement processes. Also responsible for leadership regarding advanced training activities, and for providing leadership/support to staff located in the field.

• Designs and implements training programs in consultation with internal departments and stakeholders regarding innovative training initiatives including best practice, leadership development, cultural competency, and customer service.
• Researches, develops and maintains manuals and documentation of customized service center procedures, training programs, support materials, and training/job aids.
• Develops training modules, new hire training materials and format, and to assure that additional training needs of the site are met.
• Develops new trainings as regulations are updated to ensure compliance with state regulations and contract requirements.
• Delivers classroom instruction for new hire, existing staff, provider, and community populations and other stakeholders, as assigned.
• Provides detailed instruction on Magellan and contract-specific policies/procedures, service delivery standards, clinical information systems and care management processes.
• Employs a variety of learning interventions in response to individual learning styles including: instructor-led (classroom based and virtual), facilitated, on-the-job coaching, 1:1 tutoring, online courses and just-in-time training.
• Provides detailed instruction on customer account requirements systems and care management process.
• Conducts refresher training for existing clinical staff to implement process changes, correct deficiencies and improve individual performance.
• Serves as the subject matter expert within the internal learning team on issues related to the contract and information systems.
• Evaluates learner performance, develops performance improvement plans, counsels learners on performance issues and consults with managers on individual employees' performance. 
• Uses available data, such as exams/assessments scores, participant evaluations, service observations, and satisfaction surveys to identify training needs, make recommendations to the leadership team and continuously improve training programs and materials.
• Assesses individual performance, counsels trainees on performance issues and provides evaluations of trainee progress to management to support critical HR decisions.

Other Job Requirements

Responsibilities

5+ years' experience in training/organizational design with 2+ years' experience in direct healthcare employee training.

If leading a clinical training area, will substitute above requirements with 7+ years' clinical experience and 2+ years' clinical training experience.

If leading customer service training area, will substitute above requirements with 5+ years of training experience in any industry.

Superior organization and planning skills.

Exceptional communication skills including presentation, public speaking, and facilitation skills.

Experience delivering classes face-to-face as well as remotely.

The ability to engage the audience and have a high energy level.

Ability to establish credibility and collegiality with provider community and collaborate and partner with leaders.

Experience with eLearning or Web-based Training.

Experience with Learning Management Systems (LMS), Adobe Design, Storyline and MS products.

Demonstrated leadership skills.

General Job Information

Title

Manager, Training

Grade

27

Work Experience - Required

Training

Work Experience - Preferred

Education - Required

Bachelor's

Education - Preferred

Master's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$77,785

Salary Maximum:

$124,455

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.