Manager, TPO Customer Service

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Location: Raritan, New Jersey, West Chester, Pennsylvania, Palm Beach Gardens, Florida, Raynham, Massachusetts, Warsaw, Indiana 

DePuy Synthes is recruiting for a Manager, TPO Customer Service. 

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Job Overview 

This role serves as the technology product owner for customer service platforms and capabilities supporting DePuy Synthes’ commercial organization, and reports into the DePuy Synthes Technology organization. The Manager, TPO Customer Service partners closely with Customer Service, Commercial, and IT stakeholders to define, deliver, and continuously improve digital customer solutions that enhance the customer experience, enable efficient operations, and support business growth. 

This is an exciting opportunity to own the end‑to‑end product vision for customer service technology in a global orthopedic organization, translating business needs into scalable, compliant, and user‑centered technology solutions while driving measurable value across the commercial landscape. 

 

Key Responsibilities 

• Own the product vision, roadmap, and backlog for customer service technology solutions, ensuring alignment with commercial strategy and customer management objectives. 

• Partner with Customer Service, Commercial, and Operations leaders to translate business needs into clear functional and technical requir