Manager, Technology Product Manager (Shared Services)

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Mondays & Wednesdays.

Role Summary
The Mainframe Manager is accountable for multiple critical disciplines supporting the enterprise mainframe platform. This role provides leadership, strategic direction, and operational management across Mainframe Security, Observability and Performance, Code Management, and Automation Services. The position ensures platform stability, risk reduction, regulatory compliance, and continuous improvement through modernization, automation, and performance optimization.
This role partners closely with Technology, Risk, Security, Audit, and Application teams to deliver resilient, compliant, and efficient mainframe services aligned with organizational objectives.

Key Accountabilities
Mainframe Security Management 

Own and manage mainframe security controls including RACF administration, access provisioning, entitlement reviews, and role design.
Accountable for multi-factor authentication (MFA) and enhanced authentication mechanisms on the mainframe platform.
Lead certification and recertification processes, ensuring timely completion, audit readiness, and regulatory compliance.
Partner with cybersecurity, risk, and audit teams to remediate findings and improve security posture.
Establish and enforce security standards, policies, and procedures for mainframe access and data protection.

Observability & Performance Management 

Own enterprise mainframe observability and performance tooling, including OMEGAMON and related platforms.
Ensure proactive monitoring, alerting, and capacity management to meet availability, performance, and resiliency targets.
Analyze performance trends and drive tuning initiatives to optimize system health and workload efficiency.
Provide reporting and insights on availability, utilization, and performance metrics to leadership and stakeholders.

Code Management & CI/CD Enablement 

Manage mainframe code management platforms (e.g., Changeman or equivalent) and associated development controls.
Accountable for integration of mainframe development into the CI/CD pipeline, enabling modern DevOps practices while maintaining change control rigor.
Ensure compliance with change management, segregation of duties, and release governance requirements.
Partner with application development teams to improve developer experience, velocity, and quality.

Automation Services 

Lead the strategy and execution of mainframe automation, reducing manual effort and operational risk.
Identify and prioritize automation opportunities across operations, security, monitoring, and deployment processes.
Ensure automation aligns with reliability, audit, and resiliency standards.
Measure and report automation benefits including efficiency gains, error reduction, and service stability.

Leadership & Governance 

Provide people leadership, coaching, and performance management for assigned staff and service providers.
Establish operational standards, runbooks, and KPIs across all accountable disciplines.
Own vendor relationships and contracts related to mainframe security, tooling, and automation platforms.
Participate in incident, problem, and root-cause management for significant platform events.
Influence enterprise strategy related to mainframe modernization and operational excellence.

Risk, Compliance & Audit 

Ensure adherence to regulatory requirements, internal policies, and audit standards.
Maintain documentation, evidence, and controls supporting internal and external audits.
Proactively identify and mitigate operational, security, and compliance risks.

Measures of Success 

Stability, availability, and performance of mainframe services.
Audit and certification outcomes with minimal findings.
Reduction in manual processes through effective automation.
Improved security posture and access governance.
Successful adoption of modern code management and CI/CD practices.

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Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers