Manager, Technical Publications

Leading the future in luxury electric and mobilityAt Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Lucid is seeking to hire a Manager, Technical Publications with extensive experience in the field of technical publications and the management of technical authoring teams. As the Technical Publications Manager for Lucid you'll lead the technical writing team responsible for partnering with the Service Operations, Engineering teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including Owners Manuals, Service and Collision Repair methods, Technical Bulletins release notes, online knowledge base articles and more. 
You will set the long-term strategy for published technical content alignment and management across the Service Operations scope of work. You will lead and collaborate with your technical writing team, providing editorial support and guidance in content development and management for Lucid Service Operations with a solid understanding of technical publishing processes, the software tools used, Style guides, localization requirements, product lifecycle.  
You should be good at using data and discovering opportunities for improving processes and structured technical content. You should also be comfortable in a fast-paced multi-tasked environment. This role will require you to work with the multiple teams, ensuring they have the correct understanding into the vision to prioritize product roadmaps.
The successful candidate has demonstrated technical leadership in a large, multilingual content development team. You will have extensive experience with DITA and an enterprise-wide Content Management System (CMS) and have applied knowledge of information architecture. You can lead conversations with stakeholders and partners and drive to agreement on solutions.

The Role

• Review and refine existing Technical Publications team scope and processes.
• Communicate team processes and overall direction to internal stakeholders.
• Advocate across the company for implementation of best practices for documentation and internal/external communication
• Manage, coach, and develop the Technical Writers to partner with product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, and more
• Oversee daily activities of the Technical Writing team.
• Provide guidance and direction on documenting complex technical information, negotiating scope, deadlines, etc.
• Manage document control system to manage approvals and track documentation changes and updates.
• Proactively identify opportunities to provide documentation support by assessing incoming requests and working directly with end users and evaluating their feedback.
• Establish and/or maintain a documentation request system to manage change requests or requests for new content to ensure knowledge base is up-to-date and comprehensive.
• Work cross-functionally to identify opportunities for process improvement.
• Act as the liaison to various cross-departmental teams to articulate impacts to their organization and ensure said impacts are documented accurately and effectively.
• Validate accuracy and completeness of documentation by observing product use and independently testing features/functionality.
• Serve as lead author/editor for new technical documents and publications as required.
• Collaborate with Engineering, Marketing, Service Engineering  and Service Operations Training teams to ensure documentation is aligned and maintained on the appropriate sites.
• Establish and/or maintain the Style Guides and ensure adherence to quality assurance standards
• Establish quality standards and mechanisms for measuring deliverables against them.
• Design and implement metrics that allow the team and leadership to measure team performance and identify opportunities for improvement
• Ensure that business is conducted with integrity at all times and that behavior