Manager, Systems Engineering

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

Our RUCKUS One Cloud and Edge services, AI/ML solutions, Wi-Fi 7 access points, ICX multigigabit switching, IoT Suite, secure policy user/device onboarding software, and broader portfolio of network management and control all redefine what’s possible in wireless connectivity and network performance with flexibility, reliability, and affordability. RUCKUS has an unbeaten track record of “it just works,” compared to alternative solutions, in the verticals and market segments we serve. Don’t just take our word for it. We can prove it!

 

This leadership position is remote, requires roughly 50% or more travel and located in the Western states of WA, AZ, CO, NV, UT or CA.

 

Job Description: “How You'll help us to connect the world:”

The Manager, Systems Engineering, West will lead a team of territory focused Systems Engineers (SE) and provide customer and partner technical sales leadership support. These items include mentorship, technical sales strategies, sales and technical enablement guidance, influencing end customers, process improvement and efficiencies, technical management, and case escalations. This role will interface with cross-functional group resources and leadership to define strategies and execute them along with your team.

 

The West SE team will perform consultative solutions-based discussions to all levels of decision makers and targets the customer and partner business initiatives. System Engineers are trusted advisors responsible for pre-sales, customer technical engagements, network architecture evolution planning, solution standardization, providing knowledge transfer of best practices deployment and operation, presenting and thought leadership, and demonstrating our solutions. You will attract, recruit, and develop talented SEs and support the team’s efforts to successfully position, influence and grow the RUCKUS product portfolio to net new and existing installed base customers and channel partners.

 

Responsibilities:

• Support the West region sales leader, sales teams, and systems engineers in the achievement of revenue goals, customer growth and business planning, product portfolio expansion and new customer acquisition
• Develop leadership level relationships with responsibilities for customers, partners, vendors, and internal service organizations to manage successful network implementations that allow customers a competitive advantage with RUCKUS solutions
• Deliver technical presentations and lead discussions as a regional/group leader
• Review formal technical account plans, RFx proposals, and sales strategies of your team
• Recruit, hire, and retain top talent for permanent assignments
• Coach and develop staff. Provide performance management, development planning, salary planning, technical training, reward and recognition, and team building
• Plan, organize and direct the activities of a variety of cross functional teams and non-sales support groups to ensure highest customer satisfaction
• Collect customer feedback from the SE team and collaborate with Product Line Management to influence products and services roadmaps
• Leverage industry knowledge, technology and vertical trends, and awareness of the business economics to aid systems engineers to grow and build their account plans
• Preferred working knowledge of RUCKUS Networks management, wireless, wired and software solutions

 

Qualifications: “Required qualifications for consideration:”

• • • Undergraduate or graduate degree (BS/BA minimum) in Electrical engineering; Networking Engineering; Information Technology; Management Information Systems; Computer Science; OR equivalent proven work-related experience
    • Minimum 10 years pre-sales or equivalent experience working with route, switch, and Wi-Fi technologies
    • 5+ years management experience of demonstrated leadership of technical teams
    • 5+ years demonstratable hands-on experience supporting channel partners and customers including selling of Wi-Fi, switching, Analytics, SaaS, other network solutions, deployments, managed services, etc.
    • A professional or associate level project/program management certification OR equivalent experience is preferred
    • Strong leadership qualities through inspiration, positive reinforcement and recognition, personnel growth, support and manage