Manager, Strategic Accounts

**** This position will be posted for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants. **** 

Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!

Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

***   Please note: This position will cover the following regions in North America: Northeast, Mid-Atlantic and Southeast. ***

Position Overview:

As the Manager, Strategic Accounts you’re a key member of the Strategic Accounts team, reporting to a Senior Director, Key Accounts. You will contribute to the success of Ball by working with the Strategic Account (SA) customers in alignment with Regional and Global Beverage strategy to deliver on customer needs and expectations, drive account revenue and profitability. 

Your Key Areas of Responsibilities Include: 

• Coordinate Regional and Global resources to ensure customer needs are met through collaboration with internal functions such as Finance, GBS, Marketing, Innovation, Sustainability, CTS, Integrated Business Planning and Quality.
• Manage account with P&L mindset, applying rigorous business and customer acumen and industry knowledge to near and long-term decision making.
• Support development and execution of commercial strategy for the Strategic Account aligning Global with Regional strategy, including identifying and providing commercial insights for value growth (new business) & initiatives (current business).
• Develop  a deep understanding, through relationships and analytics of the Strategic Account customers’ business, markets, needs and expectations and Ball's competitive position.
• Support strategic planning process by gathering market data and information on volumes and substrate mix, supporting major forecast and strategic plan assumptions (approach, vol., pricing) and supporting the preparation, review, and presentation of internal and external commercial decks. Supports communication of variances to operating plan (assumptions, pricing, volumes) and shifts in strategy appropriately throughout the organization. Work with the cross functional teams to deliver value secured within the contract (pricing architecture, commercial playbook).
• Support customer bid process by helping formulate the offer through effective coordination across regions and functions to collate the required input/information for the bid. 
• Supports the approach for playbook process & overall contract value alignment, approval and negotiation grid (price, terms, volumes, mix, supply chain, etc.). Supports the identification of opportunities and volumes to bid. Supports the proposal, and internal approval process. Supports the negotiation with customer, within guidance of the commercial committee. Supports preparation of the contract.
• Support customer communications through appropriate (management level) customer contacts with regional buying organizations, Co-packers/Bottlers (where applicable), and country organizations. Build/manage regional and local customer relationships and meetings. Address issues that are elevated to commercial disputes. Support the negotiation for settlement of claims (quality, obsolete inventory) and together with the regional and GBS teams support resolution of outstanding accounts receivables.
• Work effectively in a matrixed organization and ensure collaboration between regional resources to meet the needs of the Strategic Account. Collaborate with Sustainability, Innovation and Marketing teams to develop value proposition for Strategic Account customers including supporting the development of strategy, interfacing with customers and working with internal stakeholders on customer needs and communications. Use in depth of knowledge of Key Accounts (KA’s) to support the creation of marketing items and presentation materials. Work to assure that the Ball can is the package of choice for customers.
• To maximize value a