Manager, Software Engineering (Service Now)

What You'll Do:

The Manager, Software Engineering will be responsible for leading the platform team that will work with other teams of software & systems engineers, business systems analysts and application architects who plan, design, develop, test and deploy technology solutions at OCC. The candidate must be able to solve problems creatively, communicate effectively, and proactively engage in technical decision making to achieve these objectives. This individual will be a team player and work well with business and technical professionals across different departments in a fast pace agile and distributed development environment.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Plans a strategic roadmap for the platform and manages the delivery of complex projects which may involve multiple systems

• Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners

• Provides leadership to solution development teams to ensure integrated architecture, and proactively engages with teams to promote process and organizational improvements that enhance overall platform effectiveness

• Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various OCC standards around coding, testing, and documenting the systems you develop

• Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team

• Leads data management and reporting efforts to promote a stable architecture and usable platform

• A team player who assists the team as required to achieve collective goals & delivery milestones including knowledge-share

Supervisory Responsibilities

• Manage a development team

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Qualifications & Experience

• [Required] 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options

• [Required] 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions

• [Required] Knowledge of system architecture and data analytics

• [Required] Excellent oral and written communication skills

• [Required] Ability to create and present executive level presentations

• [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity

• [Preferred] Work experience in regulated Financial Services industry

Technical Skills & Background

• [Required] Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)

• [Required] Working knowledge of JavaScript

• [Required] Knowledge of various IT processes and best practices

• [Required] Knowledge of Agile Development framework and effective SCRUM techniques

Certifications

• [Preferred] ServiceNow Certified Master Architect

• [Preferred] ServiceNow Certified Technical Architect

• [Preferred] ServiceNow Certified System Administrator

• [Preferred] ServiceNow Certified Application Developer

• [Preferred] ITIL Certification

• [Preferred] CISA Certification

Education & Training

• [Required] BS degree in Computer Science, similar technical field

• [Preferred] Masters degree in Computer Science

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides centr