Manager, Software Engineering (Backend)

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Healthcare is one of the most critical systems in people’s lives, yet it’s stuck on fragmented technology that leaves patients waiting, providers guessing, and entire health systems struggling to connect.  At Zocdoc, we refuse to accept that; we’re not here to patch cracks, we’re here to rebuild the operating system of healthcare. We’re building an AI-powered product platform that redefines how healthcare connects, transforming antiquated systems into clean, reliable services that power provider interactions, enterprise APIs, and every patient outcome.

As the Engineering Manager for Interop Platform, you’ll be center stage to Zocdoc’s growth and product development. This isn’t just running a team; it’s owning the product platform strategy that defines Zocdoc’s future. The platform you lead will be the foundation for our most strategic bets: scaling Zo, our phone AI agent, automating product onboarding, making integrations observable and self-serve, and enabling enterprises to connect with confidence. Your work will influence not just how Zocdoc builds products today, but how we become the healthcare platform of tomorrow.

This is your chance to build at the highest level of impact: raising the bar on technical rigor, scaling APIs and data systems, and developing engineers into leaders. You’ll make Interop’s progress visible not just in code but in business outcomes, powering Zocdoc’s most strategic bets and leading the broader charge to make us the healthcare platform that finally gives power to the patient.

You’ll enjoy this role if you…

• Want to be at the center of Zocdoc’s growth, leading the product platform that powers everything from exciting new products like Zo to our core Marketplace and industry-leading enterprise APIs.
• See platform strategy as product strategy, and you’re fired up by building scalable, AI-enabled systems that define what the business can do next.
• Are a technical leader who thrives on building and coaching high-performing, mission-driven engineering teams.
• Enjoy the challenge of balancing long-term platform strategy with fast-moving business tradeoffs, making smart decisions on the fly without losing sight of the bigger picture.
• Get energy from pacing ahead of demand — anticipating product needs, building reusable systems, and laying track before trains arrive.
• Believe in impact through leverage: data platforms, APIs, product onboarding automation, and observability as the multipliers that enable dozens of products.
• Want to build not just services, but the operating system of healthcare — technology that gives power back to the patient.
• Excel at partnering with cross-functional stakeholders — Product, PMM, BD, and Sales — by navigating competing priorities, aligning diverse product asks into a cohesive platform strategy, and ensuring every capability delivered creates clear, measurable customer impact and adoption.
• Excited to grow as a leader, working closely with leadership to expand your influence.

Your day to day is…

• Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders.
• Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services.
• Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment.
• Driving predi