Manager, Shoreside Logistics

Logistics Manager-Ketchikan, AK

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

We’re looking for an amazing Logistics professional to fill this role, which is based in Ketchikan, AK. The Logistics Manager will be a vital part of the Ketchikan Operations team, working with our incoming ships, third party vendors, and our operating teams across Alaska and Canada. 

Here’s a summary of what Holland America/Princess is looking for in its Ketchikan Logistics Manager. Is this you? 

Responsibilities:

• Applies knowledge of federal, state and Company rules and regulations to manage the division’s logistics activities and operations.
• Manages projects related to operational planning and seasonal preparation.  Continually reviews current processes for efficiency. 
• Oversees allocation preparation, daily dispatches along with Dock Representative and Operations Supervisor daily duties.
• Coordinates with other local management to ensure compliance items are met.
• Serves as conduit and resource for customer service-related applications. 
• Ensures policies and procedures are standardized and followed consistently.   
• Coordinates communication with vendors and cruise lines related to tour details with assistance of the Division Manager.
• Prepares reports and analysis. 
• Measures division’s performance against established goals and objectives.
• Assists with budget preparation, management, and presentation.
• Actively participates in recruitment, interviewing & hiring for all seasonal positions along with any directly assigned personnel.
• Responsible for the employment, supervision, performance management, salary administration, coaching, and training of directly assigned personnel.

Requirements:

• This job normally requires a professional level of knowledge in transportation services operations equivalent to that which would be acquired through the completion of a Bachelor’s degree.  Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• This job normally requires four years of progressively responsible positions in transportation services and operations.
• Current or the ability to obtain valid Alaska driver’s license with a clean driving record is required. A Motor Vehicle Report (MVR) will be requested.
• Must pass a pre-employment background check.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Skills, Abilities, and Knowledge:

• Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems, Tour Star and Excel is preferred.
• Ability to organize and prioritize work, maintain attention to detail while working both an independently and as a team in a fast-paced environment. 
• Ability to clearly communicate, verbally and in writing, with all levels of employees, management and customers.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Demonstrate an ability to maintain confidentiality.
• Commercial Driver’s License (CDL) certification is preferred. (This license may be obtained through Company sponsored class.)
• Ability to communicate, coordinate and collaborate with multiple divisions, departments, management, guests, and staff.
• Ability to support and comply with company policies, procedures, and guidelines including all company health and safety standards.

Benefits: 

• Cruise and Travel Privileges for you and your family​
• Health Benefits 
• 401(k) Plan 
• Employee Stock Purchase Plan  
• Training & Professional Development
• Rewards & Incentives  

Our Culture…Stronger Together:  

Our highest responsibility, and therefore our top priorities, are always compliance; environmental protection; and the health, safety, and well-being of