Manager, Scaled Insights

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Our customers, community members, and non customers alike are providing a trove of feedback via a variety of channels both internal and external to Figma. With AI, we have the power to harness this trove of data to maintain customer intimacy and to translate that information into action for our products and our business. And we have the opportunity to make this information accessible and digestible for all product builders and leaders across the company. 

The Scaled Insights team is a small but mighty team dedicated to capturing, analyzing, democratizing, and synthesizing insights gathered at scale to drive and influence critical product and business decisions. This team is responsible for procuring state of the art tools and building best practice processes to ensure all product builders and leaders at Figma can benefit from customer insights - no matter where those insights are generated from. 

As the Scaled Insights Manager, you will lead the team’s strategy and execution for scalable insights capabilities. You will also lead a team of three individual contributors, including a Research Ops Manager, a Program Manager, and a Scaled Insights Researcher by fostering collaboration, innovation, and professional growth. You'll collaborate cross-functionally with product, design, engineering, and data teams to drive innovation and amplify the impact of insights across the organization.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Define a scaled insights vision: Define a future facing vision for scaled insights, including how new technologies can unlock new ways of engaging with customer insights faster, with higher volume, and higher quality of data. 
• Execute the scaled insights vision: Implement the strategy for scalable insights tools and processes with speed and precision. Work with XFNs to ensure scaled insights capabilities are purpose built to drive impact. 
• Prioritize and evaluate impact: Develop and maintain a prioritized roadmap of initiatives, collecting stakeholder feedback to evaluate success and ensure alignment with organizational goals.
• Foster team growth: Manage and mentor a small but mighty team including providing clarity on roles, growth plans, and career trajectories.
• Manage the Research Ops Manager to ensure that all research related operations are running smoothly and efficiently. Work with the Research Ops Manager to manage our budget, vendor relationships, tooling, and recruiting needs. Liaise with a team of 15+ researchers to empower researchers to drive impact on their projects with the appropriate tooling and processes. And ensure that our Research Library and Research Hub are maintained on the best platforms to drive impact. 
• Manage the Program Manager to ensure that data is captured, cleansed, linked, and analyzed effectively to drive high quality recruiting, panel management, and insights. Ensure that our toolchain remains the most powerful and user friendly toolchain available in the fast evolving research environment. 
• Manage the Scaled Insights Researcher to drive actionable insights for our products and our business across all product surfaces. And ensure that our new NPS program is driving actionable insights for the company. 

We'd love to hear from you if you have:

• 7+ years of experience in research, insights, or related fields, with a proven track record in building and executing successful scaled insights or knowledge management systems or programs.
• Passion and familiarity with AI powered research tooling and implications on scaling research.
• Proven experience collaborating with PMs, Designers, Engineers, Researchers and Data Scientists with a deep bench of experience driving product and business impact through research or through empowering research teams.  
• Strong strategic thinking and program management skills, with the ability to balance innovation with execution.
• Former experience managing people or a team of people.