Manager Sales Support - Glendale, CA

Role Summary
The Sales Support Manager is a strategic connector between Sales, Marketing, and Operations. This role ensures alignment across teams to drive sales performance, improve agent engagement, and streamline execution. By translating leadership strategy into actionable field plans, the Sales Support Manager enables consistent, scalable growth.

Key Responsibilities

Strategic Execution & Enablement

• Partner with leadership to translate business strategies into field-ready action plans.

• Develop sales playbooks, scripts, and training materials to support consistent execution.

• Design and deliver onboarding and training programs for sales reps and field teams.

• Collaborate with marketing to produce collateral that meets field needs and supports campaigns.

• Serve as the conduit between Sales, Marketing, and Operations to ensure alignment and responsiveness.

Agent Engagement & Relationship Building

• Support sales teams in understanding agent needs and overcoming objections.

• Coordinate office visits, events, and educational sessions to deepen agent relationships.

• Monitor engagement metrics and identify opportunities for targeted outreach.

Business Impact & Retention

• Use CRM data to measure the impact of support activities on retention and growth.

• Track agent satisfaction and flag churn risks.

• Recommend retention strategies and maintain a log of support activities and outcomes.

CRM & Sales Support

• Monitor CRM utilization by the sales team, ensuring accurate data entry, timely follow-ups, and adherence to pipeline processes.
• Monitor key metrics such as lead conversion, funnel progression, and activity tracking; provide regular reports to leadership.
• Partner with sales reps to optimize CRM usage for prospecting and retention, offering guidance and troubleshooting as needed.
• Collaborate with marketing to align CRM-driven outreach with national campaigns, while focusing on execution through the sales team rather than building campaigns directly.

Continuous Improvement

• Operate within leadership guidelines while proactively suggesting improvements to sales processes, tools, and engagement strategies.

 

Job Requirements

Experience & Background

• 5+ years in sales support, sales operations, or a related role

• Experience working cross-functionally with sales, marketing, and operations teams

• Proven track record of enabling sales growth through strategic support and execution

Skills & Competencies

• Strong project management and organizational skills

• Excellent communication and interpersonal abilities

• Ability to translate strategy into actionable field plans

• Proficiency in CRM platforms (e.g., Salesforce) and campaign management tools

• Analytical mindset with the ability to interpret data and generate insights

• Comfortable facilitating training, onboarding, and field enablement sessions

Other Requirements

• Ability to travel regionally for field visits, training, and engagement events

• Comfortable working in a fast-paced, matrixed environment

• High level of autonomy with strong judgment on when to escalate

 

Upward Title and Closing is a full-service title and settlement company providing real estate brokers the opportunity to grow their business – delivering a transparent, stress-free closing experience to agents and clients alike. Every time.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®,