Manager, Sales Force Effectiveness, Cx

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Title: Manager, Sales Force Effectiveness

Location: Ft. Worth, TX or Boston, MA or Miami, FL or Carlsbad, CA

Position Summary:

The Manager, Sales Force Effectiveness (SFE) aligns sales operations initiatives with corporate growth objectives and compliance standards. They will drive the adoption and continuous improvement of sales technologies, champion change management, and foster a culture of data-driven decision-making to accelerate performance and remove obstacles.

In addition to building strong relationships and maintaining routine communication with field teams, the Manager will collaborate closely with other Commercial Excellence functions to deliver integrated solutions that enhance productivity and revenue impact. They will implement strategic sales planning and resource allocation, while ensuring adherence to regulatory requirements and internal policies. Through innovation, cross-functional influence, and a commitment to operational scalability, this role will shape the future of Galderma’s commercial effectiveness.

Essential Functions:

• Partner with sales leadership to proactively implement operational improvements, enhancements, and system customizations that meet business needs.

• Facilitate strategic sales planning processes and business reviews across all key stakeholder groups.

• Develop and maintain sales force automation systems which direct the operation of call reporting, sales reporting, and database warehousing to ensure accurate and timeline information.

• Collaborate with key stakeholders to identify KPIs and develop automated, timely reporting for analysis and review.

• Conduct ad-hoc and routine data analyses in measurement of KPIs and consistently report in business reviews.

• Identify opportunities through analysis to improve territory efficiency and maximize sales.

• Optimize sales process and planning – including targeting, alignments, and segmentation.

• Consistently evaluate and refine processes as needed.

• Drive continuous improvement and adoption of CRM platforms, digital tools, and analytics capabilities to enhance field productivity.

• Establish structured communication channels with field teams to gather feedback, share best practices, and ensure alignment on priorities.

• Collaborate with other functions in the Commercial Excellence organization – including Insights, Analytics, Training, I&C, Data Management.

Education, Skills & Abilities:

• Bachelor’s degree required; advanced degree preferred

• 2+ years experience in sales operations within the pharmaceutical, biotechnology, or medical device industries.

• In-depth knowledge of industry sales and marketing strategies.

• Strong proficiency in data visualization, modeling tools, and CRM/BI platforms – including Power BI and Veeva.

• Demonstrated high resilience and agility as well as a keen analytical mindset, curiosity, and ability to proactively anticipate points of confusion.

• Proven experience communicating complex analyses in a simple and clear manner.

• Superb verbal and written communications skills.

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a conversation with the hiring manager 

• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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