Manager, Rooms Operations

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.  

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock.  

THE ROLE  

We are seeking a ​​Rooms Operations Manager​ to join our team! 

In this role, you are responsible for all duties of the front desk operation and housekeeping including management of the front desk and housekeeping department, training and employee development, delivery of quality customer service, strong attention to detail and resolution of guest issues, while maximizing room revenue and occupancy.

You will play a key role in fostering a high‑energy environment driven by passion for excellence. Supply all food items needed in order to maintain an effective and efficient operation. Responsible to lead and manage all department operations as well as maintaining regular presence throughout the departments.

Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections. 

 WHAT YOU WILL ROCK  

To thrive here, you bring at least five years of prior experience, ideally within a four‑star, lifestyle hotel environment, along with the ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism.  

You’re comfortable being a team player and assisting guests and coworkers equally. You monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.

You work closely with our Guest Experience Manager to ensure we recognize all guests accordingly.

If you speak additional languages beyond English, even better! You understand the rhythm of lifestyle hotels and you’re ready to work evenings, weekends, and holidays when the property is at its most vibrant. 

This role is active and hands‑on. You’ll spend a good portion <