Manager, Risk Advisor | Retail Bank Channels & Operations

Manager, Risk Advisor | Retail Bank Channels & Operations

As a member of the Channels and Operations Risk team within the Retail Bank Risk Office, you’ll be challenged to shape the risk mitigation strategy for the Retail Complaints and Communications areas of Channels and Operations,  You’ll work with various stakeholders to identify unmitigated risks and assist with opportunities to strengthen the control environment to reduce risks. In addition, a key aspect of this role will utilize strong partnership and communication skills to engage and influence critical stakeholders to support the well-managed risk environment with the Complaints and Communications business teams.

Risk Managers at Capital One are highly motivated risk management professionals with an ability to think critically and problem solve. They have a high level of exposure across lines of business and have the opportunity to work with senior management to create and implement innovative solutions to identify and mitigate potential risks to the Company. Risk Managers are expected to have excellent organizational and communication skills. 

Successful candidates will demonstrate a proven track record of project and program delivery; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone who is capable of supporting transformational change, delivering game-changing results and excels at conveying compelling narratives. The preferred candidate will have experience working in Compliance, Technology, or Risk Management organizations within a major financial institution or technology company, with a solid understanding of process and change management frameworks, risk and control methodology and regulatory requirement management and applicability. 

Responsibilities: 

• Perform risk assessments to proactively identify potential risks to the business and work with key stakeholders to develop and drive solutions that remediate risks

• Risk Consulting - Provide advice and guidance on risks and controls impacting one or more areas within the Complaints and Communications business teams

• Client Management - Develop and leverage key relationships with the Complaints and Communications business teams and functional stakeholders to enable collaboration across the enterprise

• Issues Management - Identify and track issues and events to mitigate risk within  Complaints and Communications business teams.

• Coordinate with applicable business areas to define and implement timely remediation activities

• Process and Change Management - Lead change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented

• Audit and Exam Management - Provide support to the Complaints and Communications business teams during audits and regulatory exams; support in the delivery of key risk mitigation and remediation activities 

• Leverage strong written and verbal communication skills to present complex risk topics to business and functional stakeholders

• Manage, implement, and deliver on a subset of horizontal program deliverables 

Basic Qualifications:

• At least 3 years of Risk related experience in a Bank or Tech role

• At least 5 years of experience with financial services industry

• At least 3 years of experience structuring information for senior audiences

• At least 3 years of experience with Risk Frameworks, Control Methodologies, or Lines of Defense

Preferred Qualifications:

• Bachelor's Degree

• 4+ years of experience influencing leadership in an advisory capacity

• Demonstrated ability to understand strategic imperatives and position team goals to effectively support those mandates

• 4+ years of experience interacting with Audit and Regulatory Authorities 

• 4+ years of experience with risk core methodologies and risk categories

• Proficiency with structuring slides and presentations in order to convey risk information

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed