Manager, Retail Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Continuously evolve the operational framework, best practices, and tools that elevate the customer experience, drive retail growth, enable scalability, and support long-term strategic objectives. 
• Develop the Retail Playbook, delivering clear, actionable guidance that supports operational excellence across all retail channels.
• Optimize operational workflows that improve communication, eliminate inefficiencies, and enhance collaboration across Retail teams and key business stakeholders.
• Anticipate and solve market- and location-specific operational challenges by designing scalable solutions that mitigate risk and ensure regulatory compliance.
• Drive operational excellence and ensure compliance with brand, quality, and safety standards across all locations.
• Leverage project management tools to drive accountability and deliver actionable updates to executive leadership.
• Support daily Retail Operations activities while proactively identifying and leading high-priority initiatives that drive business performance.
• Plan, manage, and execute strategic events that strengthen brand presence, support business growth, and deliver exceptional customer engagement experiences across the retail network.
• Provide strategic feedback across critical retail functions, including digital platforms, fleet operations, and physical site assets.
• Collaborate with Commercial Operations, EHS, HR, Facilities and Legal teams to design and implement policies, procedures, and training programs that promote a safe, compliant, and high-performance retail environment.
• Inspire and lead a team to consistently deliver on goals by setting clear priorities, defining ownership, and holding teams accountable for results
• Support retail store openings, coordinating cross-functional teams to ensure operational readiness and successful, on-time market launches.
• Champion a high-performance culture by fostering team engagement, developing talent, and ensuring an unwavering focus on delivering outstanding customer experiences.

Location & Travel Expectations:

• This role will be remote within the United States. This role is not eligible for remote work in New York City.
• The responsibilities of this role require attendance at in-person meetings and events occasionally. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: The responsibilities of this role require the ability to travel up to 25%. Valid driver's license required. Passport may be required. 

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor's degree in a relevant field
• 7+ years of experience managing, architecting, and designing exceptional consumer experiences in an automotive retail environment
• 5+ years of fro