Manager| Relationship Marketing

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

Location:

Role must be based in Pennsylvania

Responsibilities:

• Direct line manager for the Executive Casino Host team

• Achieve measurable goals and objectives with the Executive Casino Hosts, including maintenance, retention, development, and acquisition 

• Execute the regional comp strategy and internal guidelines

• Ensure Executive Casino Hosts maintain close ties with high value guests through personal contact

• Handles difficult guest situations in a calm, professional and prudent manner

• Responsible for leading the Executive Casino Host Team to meet and exceed VIP goals and KPIs

• Utilize data reporting when running daily operations 

• Working with their direct line manger to continually examine and evaluate monthly and quarterly KPIs while providing recommendations based on the results

• Establish an effective working relationship with all operating departments and understand departmental and company policies and procedures

• Provide leadership and oversight to Executive Hosts through regular recognition, coaching and feedback to enhance their performance

• Carries out managerial responsibilities in accordance with departmental and company policies

• Performs all other duties as assigned by Department Leadership

• Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of the department

• The duties listed are not set forth for the purposes of limiting the assignment of work and are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work

Essential Functions:

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Minimum Qualifications:

• Bachelor’s degree or work experience equivalency

• Previous experience managing casino hosts team or equivalent

• Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management

• Sales driven, computer literate with an emphasis on Excel, excellent communication skills and telephone etiquette

• Detail oriented with effective time management skills and the ability to produce results while working under pressure

• The ability to work independently, offer top tier customer service and identify customer trigger points

• Analytically curious with the ability to think outside the box to resolve issues quickly and effectively 

• Excellent knowledge of gaming and the gaming industry

• Experience hosting customers within a Hospitality environment, preferably within a casino environment

• The ability to travel and attend company sanctioned events

Preferred Qualifications

• Multilingual 

• 2+ Years of relevant leadership experience in the casino marketing industry

Compensation

The annual salary range for this position is $95000 to $110000.  Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.  This position is also eligible for participation in a performance-based bonus plan. 

Gaming Compliance & Licensing Requirements
 
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.  App