Manager, Regional Sales

Company Overview:

Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on innovation and creativity which allows our team members to thrive in a dynamic atmosphere. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing environment.

Satcom Direct offers a highly competitive benefits package. Our global headquarters offers an on-site gym staffed with personal trainers, a café, food trucks, social hour, and more. With an open vacation policy, employees have the flexibility to take time when they need it. SD is centrally located on the beautiful Space Coast in Viera, FL, which is one of the Top 50 Master-Planned Communities in the United States.

JOB SUMMARY:

Continuously exemplifies the Satcom Direct (SD) mission, values and customer service philosophy connected with job performance and cooperative team interactions. Develops, plans, and coordinates company-wide sales strategies, selling into the Business Aviation market to maximize customer responsiveness, to meet business objectives and achieve maximum results for all sectors. Ensure optimum sales, service and support process to achieve goals and objectives. Works closely with the Customer Support to ensure front-end processes are closely aligned and consistent across the business for identification, pursuit, close and execution for outstanding customer experience. Drives customer relationship management processes.

ESSENTIAL DUTIES/RESPONSIBILITIES:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established security/safety rules and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Conducts sales calls, prepare/perform product delivery presentations, support, and other sales and marketing functions as needed. Coordinates with all internal departments.
• Establishes, maintains, and develops business relationships with current and potential customers to optimize customer base profit.
• Responds promptly to inquiries, expediting resolution of customer problems/complaints, providing proposals or options for service and/or sales required to meet customers’ needs.
• Maintains the Customer Relationship Management (CRM) database.
• Attends industry trade shows, sales meetings, marketing workshops and other special events as required. Hosts and coordinates customer visits.
• Keeps abreast of products, applications, technical service, market conditions, competitive activities, advertising and promotional trends.
• Contributes to the development of strategic business plans and marketing initiatives, preparation of sales forecasts, budgets, quotes and other projections.
• Market Expansion:  Growth oriented role with a focus on expanding market growth in the territory, either through competitive win-backs or seeking out new/ first-time customers to expand the base.  Market expansion will be vital to the success of the sales manger selected for this role.
• Customer Relationships:  The RSM will be expected to maintain key accounts through strong customer engagement and personalized support based on the client.  The RSM must have an understanding of local markets and industry trends to keep-up with the high-value clients SD already supports.  
• Targeted Sales Strategies:  The RSM will be expected to develop and refine targeted sales strategies for the region they support.  This would include the creation of an annual sales plan and identifying the most important sources of new revenue; Following-up and following-through on the sales plan so that it aligns with year-end team revenue targets.  
• Market Insights:  The RSM will be asked to participate in feedback sessions with internal facing employees, providing them with valuable customer insights, helping SD adapt our products and services to better meet regional demands and market trends.
• Efficient Operations:  The RSM must be self-motivated with strong organizational skills, making the most of the time spent traveling between customer visits and