Manager, Regional Operations

Milestone Technologies is seeking a Regional Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization. 

How You Will Make a Difference: 
Partnering with client operations management teams to achieve a best-in-class service 
Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization 
Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility 
People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services 
Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results 
Service Management: 
Service Level Reporting 
Service Risk Management & Escalation 
Operational Improvement Planning 
Global Operations Manager Collaboration 
Program Management 
Data Security and Component Handling Best Practices 
Operational Health & Safety Program Collaboration
Process development for delivering services to scope specifications & best practice Client Relationship Management 
Resource Management: 
Quarterly resource forecasting per site per region 
Partnering with recruiters on job requisition specifications and candidate qualification specifications 
Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner 
Employee On-boarding & Off-boarding responsibilities 
Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region 
Management responsibility for Team Leads 
Collaboration on new/changed HR program development, design, and execution 
Career path, training, and employee development 
Ensuring succession planning for the region 
Regular 1:1s with team members 
Quarterly performance review of team members 
Partnering with HR on employee issues

What You Will Need to Succeed: 
HS Diploma or GED 

A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience 
Experience in lean management for operations, planning, finance, or consulting 
Project management: proven ability to lead cross-functional projects 
Strong analytical and problem-solving skills with extensive business acumen 
Effective communication and intercultural skills 
Highly innovative, flexible, and self-directed 
People skills – maximizing trusting effective relationships 
Strong written and verbal communication skills 
Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical 
A smart way of thinking to find innovative approaches for business operations management 
A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically 
Passionate self-starter, decisive, and able to move with speed to implement ideas
Bachelor's Degree from an accredited institution 
Multi-site experience leading teams and operations

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