Manager, Regional Maintenance

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.  

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals.  Together, our talented teams create excellent resident experiences from the time the resident moves into the home, throughout the duration of their lease and during their transition as they move out.  Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!    

We are seeking candidates with a drive to excel in our thriving organization.  We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach.  As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.  Apply today!  We’re looking forward to getting to know you!   

Job Summary

The Regional Maintenance Manager is responsible for supervising the operations of a single-family rental home maintenance department including oversight of Maintenance Supervisors, Maintenance Technicians, Customer Service Representatives (FS), in addition to third party maintenance partners and vendors, ensuring that these individuals cost-effectively perform quality work, provide excellent customer service and follow company policy, process and procedure.  This role is critical in delivering on Invitation Homes’ promise of a quality home, professional maintenance and a superior resident experience.

Essential Job Duties and Responsibilities

• Directly supervise a team of maintenance technicians and/or maintenance supervisors to ensure maintenance service requests are completed in accordance with company policies, processes, and procedures

• Actively monitor and manage market maintenance expenditures to ensure market financial performance, resident satisfaction and property maintenance needs are effectively balanced

• Work closely with office team members to ensure maintenance technician schedules, including routes, effectively balance the urgency and location of work and resident availability

• Utilize available reporting tools to identify opportunities for improvement and provide performance feedback to maintenance technicians and/or maintenance supervisors

• Ensure technicians adhere to ProCare proactive maintenance processes and procedures while maintaining a superior resident experience

• Review and approve/pre-approve work order repair proposals by verifying appropriate pricing and scope of work

• Assist in the identification, onboarding and coordination of local contractors as needed to supplement an internal maintenance technician team

• Liaise with property management staff to develop an effective, proactive team which works together to achieve objectives

• Hold recurring maintenance technician and maintenance supervisor training meetings to include, but not be limited to, repair techniques, safety programs, best practices, resident interactions and implementation of policy, process and procedure

• Monitor and report maintenance deficiencies and equipment failure trends

• May conduct field visits to resolve challenging resident service issues

• May act as technical expert to guide maintenance technicians in completion of repairs

• Attend company-provided training for supervision and individual development

• Comply with all Company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws

• Recruit and hire all maintenance technicians and maintenance supervisors for the regional team.

• Perform other duties as assigned

Education and/or Experience

• High School diploma or equivalent.

• Minimum 5 years of previous experience in property management maintenance, other rental