Manager - Regional Field Operations

Ready to Lead and Deliver Results?
Join CRST’s Home Solutions Division as a Manager - Regional Field Operations and make a significant impact on keeping our operations running at peak performance. If you’re a hands-on leader who thrives on solving problems, communicating effectively, coordinating complex activities, and building strong, trusted partnerships—this is the opportunity for you.

 

How You'll Work:

• Location: Remote
• Travel: Travel may be required
• Compensation: This pay scale represents a good faith estimate of the salary wage range the company reasonably expects to pay upon hire for this position between $68,500-$88,900 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
  
  

About the Role:

The Manager - Regional Field Operations is responsible for overseeing the management, coordination, and execution of all operational activities conducted at customer sites and within warehouse environments. This role plays a vital part in ensuring the smooth, efficient operation of field projects, maintaining compliance with CRST policies and regulations, and ensuring that customers consistently receive exceptional service.

What You'll Do:

• Recruit new Final Mile Service Providers as needed through growth or attrition
• Train service provider personnel for system and customer-specific procedures
• Interact with customer service staff consisting of leads, account and provider specialists
• Manage resolution for agent and customer disputes
• Investigate claims in conjunction with Manager of Claims
• Contain costs on out-of-scope service requests
• Maintain customer relations with internal sales, provider sales and customer account managers
• Program pricing for rollouts and special service opportunities

 

Qualifications

• High school diploma or GED required
• Dependable leader who creates a culture of accountability and consistently follows through
• Effective communicator with the ability to accurately understand and address customer needs
• Positive, solutions‑oriented mindset with a proven ability to stay composed and productive under pressure

 

Why CRST?

For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies , we set the standard in safety, service excellence, and operational performance. At CRST, you’ll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Let’s Build Something Great
Your opportunity to drive success starts here.