Manager, Quoting Facilitation

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Manager, Quoting Facilitation will play a critical role in ensuring the smooth and efficient operation of our quoting process. This role will be the central point of contact for resolving quoting issues, requiring strong project management skills, technical aptitude, and the ability to collaborate effectively with various internal teams. The ideal candidate will be a proactive problem-solver with a passion for process improvement and a commitment to minimizing downtime and maximizing sales productivity.

Your Impact

• Project Management of Quoting Issue Resolution: Lead and manage the resolution of daily quoting issues, including creating tickets, coordinating with relevant IT teams, and tracking progress to ensure timely resolution
• Cross-Functional Collaboration: Act as a liaison between Sales Ops Systems, Field Theater Ops, L2 support, and Licensing IT support to streamline communication and reduce idle time in issue discovery and resolution. Foster strong working relationships with these teams to facilitate efficient problem-solving
• System Deployment and Enhancement Support: Manage and mitigate quoting/pricing/approval issues that arise from system deployments and enhancements. This includes proactively identifying potential issues, developing mitigation plans, and communicating effectively with stakeholders
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the quoting process. This may involve developing new procedures, tools, or training materials
• Performance Monitoring: Track key metrics related to quoting issue resolution, such as resolution time, number of issues, and impact on sales productivity. Use this data to identify areas for improvement and measure the effectiveness of implemented solutions
• Communication: Provide regular updates to stakeholders on the status of quoting issues and the progress of resolution efforts. Communicate effectively with both technical and non-technical audiences
• Problem Solving: Utilize strong analytical and problem-solving skills to identify root causes of quoting issues and develop effective solutions
• Documentation: Maintain accurate and up-to-date documentation of quoting processes, issues, and resolutions

Qualifications

Your Experience

• Bachelor's degree in Business, Information Technology, or a related field preferred
• Proven experience in project management, preferably in a sales operations or IT environment
• Strong understanding of quoting and pricing processes
• Experience working with CRM and quoting systems (e.g., Salesforce, CPQ)
• Excellent communication, interpersonal, and collaboration skills
• Ability to work effectively in a fast-paced environment
• Strong analytical and problem-solving skills
• Experience with IT ticketing systems and processes

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