Manager, Quality - NA Supplier Audit

Job Description

Job Purpose

The Manager is responsible for management of the Kraft Heinz Company (KHC) North America Zone Supplier Quality programs, with the expectation of delivering against the organizational Food Safety/Quality and Business strategic goals and commitments.  The Supplier Quality Manager will actively plan, coordinate and conduct Supplier Quality program initiatives, including Supplier Quality Playbook and Supplier Quality Expectations (SQE) manual assessment and refinement, Supplier score carding, KPI reporting, and FSQ input into business continuity planning, management of the Kraft Heinz incoming material inspection programs, support design and deployment of the Kraft Heinz QMS system to the KHC factories and supply base.  The Supplier Quality Manager will provide leadership, guidance and management of NA Supplier Quality policies and programs, ensuring Quality & Food Safety Compliance of all NA suppliers (All incoming Ingredients and Packaging). This position is responsible for leadership in the areas of supplier quality strategy and program execution, capability building of Supplier Quality team members, suppliers and cross-functional partners, such as procurement and R&D, to promote assurance of the execution of KHC Supplier Quality policies and programs.  This role will play a key part in delivering against Supplier Quality strategic and program objectives to unlock new possibilities in our supply chain and ensure the end-to-end quality.  This position is also expected to drive continuous improvement in both KHC Supplier Quality KPIs, bustiness objectives, and KHC supplier performance, demonstrative of KHC values:  "we are consumer obsessed and dare to do better every day". Job Success: Delivering against KHC FSQ and organizational Supplier Quality KPIs, strategic and business commitments, including but not limited to: 100% Supplier Audit Compliance (per SOP),  <60 Days New Supplier Approval, 10% Reduction Supplier NC’s, 100% Critical Suppliers Audited.  This position requires travel up to 50%.   

Essential Functions & Responsibilities

• Responsible for leading the North America Zone Supplier Quality programs, Supplier Quality documents (Supplier Quality Expectations Manual and Playbook),
• Responsible for managing and execution of the North American incoming material inspection and chemical contaminant monitoring programs, from design through execution through continuous improvement and evolution.  Program coordinator and link between Food Safety, Quality, Procurement, Operations, the Supply base, and external laboratory partner.  Responsible for planning, tracking, compliance, material assessment, escalations, disposition guidance, internal and external communication, and program continuous improvement. 
• Responsible for Supplier performance and compliance tracking and score carding, KPI tracking and reporting, and FSQ linkage into Procurement business continuity planning and sourcing strategies.

• Supplier Quality link to Kraft Heinz QMS system, managing through design, piloting and deployment.   Supporting Supplier Quality document migration and Supplier migration into the QMS system.
• Responsible for Supplier Quality Notification (SQN) & complaint process flow optimization, tracking and training to drive Supplier CAPA and improvement.  Engage with KHC factories impacted by Supplier performance (i.e., Supplier Non-Conformances) within portfolio and seek improvement from suppliers.

• Ownership of the Kraft Heinz external facing Supplier Quality website & inbox.  Oversee supplier correspondence and website content.
• Provide oversight to Supplier Quality Team members, including but not limited to: guidance, support, on-boarding and upskilling, training.  Ensure team delivers against Supplier Quality commitments. 
• Manage assigned portion of suppliers, including on site audits, desk top audits, supplier quality documentation review, and support to KHC factories for supplier related non-conformances.

• Manage the Kraft Heinz NA Food Fraud Vulnerabilities risk assessment and provide linkage between global and zone requirements back to KHC NA POD Quality & Operations and Factory teams.
• Monitor, track and report progress against Supplier Quality strategy, goals and KPIs to key stakeholders (i.e. Procurement Buyers, FSQ, Procurement and Operations leadership), as requested and/or through regular rituals and routines.
• Monitor industry Quality and Food Safety events and identify impact to Kraft Heinz.  

• Support supplier related special situations fact finding and resolution.  Ensure resolution of chronic and/or serious supplier quality issues and develop programs and strategies to prevent future issues 
• Provides Training in systems related to Supplier