Manager, Programming Operations

Teamwork makes the stream work.

 

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

 

About the Role 

We are seeking a data-driven and tech-savvy programming operations manager to lead the Programming Operations Team at Frndly TV, which includes managing our growing team, content merchandising, monitoring content quality, onboarding full content libraries, and collaborating with internal teams like Customer Experience, Product and Marketing to ensure our customers are consistently exposed to the best content Frndly TV has to offer. This will be done by analyzing performance metrics, strategically prioritizing workflows and processes, identifying trends, and implementing solutions. The ideal candidate will understand streaming technology, content, product management, as well as the importance of customer experience.  

Denver Only - The estimated annual salary for this position is between $70,000 - $95,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

 

What you’ll be doing 

Management / Leadership 

• Oversee the team's day-to-day operation and help guide work each day in terms of prioritization. 
• Develop team members and create a career ladder for the Programming Operations team. 
• Review employee performance, including areas for improvement, and take appropriate action 
• Assist the Frndly leadership team with the development of digital merchandising SOPs. 

 

Operations and Process 

• Conduct competitive research of popular & successful digital apps & streaming companies. 
• Create & maintain an audit program for Frndly TV vod & add-on pack content. 
• Coordinate closely with Content Partners to ensure accurate & timely content delivery, and improve upon the current delivery process 
• Manage full Frndly TV exclusive channel process, including scheduling, timing, and monitoring of content and ensure efficient scheduling operations. 
• Work with engineering to report & fix all issues with the Frndly content management system and content processing.  
• Work with the Product team to enhance the Frndly Content Management system.
• Ensure programming metadata is as accurate as possible. 

 

Merchandising and Scheduling  

• Work with Frndly Customer Experience, Product, Data Analytics, and Marketing teams to meet the goal of displaying the right content to the right customer at the right time. 
• Utilize viewership & behavioral customer data to drive reach, engagement, and viewership across all content types (linear, VOD, and our internal cloud playout channels). 
• Create & maintain SOPs for scheduling Frndly TV exclusive linear channels using quantitative and qualitative data 
• Identify content gaps in terms of both volume and viewing audience for VOD, FAST, and Cloud Playout Channels. 
   
   

We’re excited it you have 

• 3-5 years of direct work experience with content and programming 
• 3-8 years experience directly managing and developing employees 
• Three years of programming operations experience is strongly preferred 
• Bachelor’s degree preferred 
• Ability to build consensus with stakeholders and implement new processes 
• Able to work flexible schedules, including early mornings, evenings, and weekends 
• Ability to thrive in a fast-paced environment, work with minimal supervision, multi-task, and work under pressure 

 

#LI-SR3

 

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office f