Manager, Program Success

About Mission Underwriting Services

At Mission Underwriters, we provide the capital, issuing paper, and reinsurance access you need to launch your own Program Administrator (PA) business quickly and efficiently. We offer non-recourse capital for qualified underwriters, giving you a manageable risk profile with potential equity upside. By taking care of administrative complexities like compliance, risk management, accounting, and HR, we free you to focus on what you do best underwriting and distribution. Our turnkey platform gets you into the market in just a few months, minimizing disruption to your key relationships. With access to our network of highly rated issuing carriers and reinsurance partners, you can secure coverage with less stress and uncertainty. Built from the ground up, our purpose-driven technology simplifies workflows, enhances responsiveness, and eliminates the burden of outdated legacy systems.

What We Offer:

• Remote First Work Environment (US Based)

• Medical, Dental, Vision

• 401K, 401K Match

• Life and Disability Benefits

• Unaccrued Paid Time Off

• 11 Paid Holidays

• Employee Discounts

• Employee Assistance Program

• Educational Assistance Program

• Employee Referral Program

• Paid Parental Leave

About the role

The Manager, Program Success will be responsible for program relationships and performance management. This role will work closely with various departments within the company to identify business needs and opportunities, gather and analyze data, and develop and implement strategies to optimize performance and achieve business goals.

What you'll do

• Forge and maintain strong relationships with assigned programs by serving as a primary point of contact and relationship manager.
• Day-to-day coordination of activities related to internal and external functions supporting the management of assigned programs.
• Provide required resource and problem resolution assistance to all program functions to resolve outstanding issues.
• Work with all internal stakeholders (Digital, Compliance, Finance, etc.) to set expectations and prioritize actions on the respective programs.
• Lead coordination of key internal and external stakeholders in their support of each program to ensure underwriting, claims, audit, and compliance objectives are met in a best-in-class manner.
• Track and analyze Key Performance Indexes (KPIs), ensuring profitability criteria are met.
• Develop and implement corrective actions for improved operational efficiencies.
• Contribute to the production of reports, such as monthly performance/exposure/claims reports, internal/external audits, etc.
• Responsible for understanding program goals and operational objectives and represents the Client Services team in delivering the services and solutions that achieve those goals. 
• Responsible for retaining customers, managing requirements, and running meetings. 
• Gather, analyze, and interpret data from various sources to identify trends, insights, and opportunities for improvement.
• Develop and implement testing and optimization strategies to improve business outcomes, such as customer acquisition, retention, and lifetime value.
• Conduct market research and competitive analysis to identify emerging trends and opportunities in the insurance industry.
• Provide leadership and guidance to junior analysts to ensure that projects are completed on time and to a high standard.

Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must demonstrate self-motivation, dependability, as well as strong problem solving and analytical skills.
• Strong project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.
• Ability to work effectively in a cross-functional team environment.
• Ability to read, analyze, and interpret general business periodicals, professional journals, te