Manager, Professional Services Public Sector

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

The Zscaler Public Sector Professional Services team has the responsibility of guiding Zscaler's customers in the deployment and adoption of Zscaler technologies throughout our Public Sector customer base (Federal, SLED, and Healthcare). This opportunity is for the Public Sector Professional Services Manager (remote) position, reporting to the PS Director, and you will perform the majority of your work remotely, although travel to customer site(s) or Zscaler facilities may be required on an as-needed basis.

In this role, you will handle a broad range of responsibilities within the delivery of Professional Services to Zscaler's customers, including team management and performance assessments. Additionally, you will work with Zscaler's cloud operations, engineering, support, and sales teams to ensure Zscaler Professional Services are delivered promptly and help achieve the business, technical, and security goals for our customers. To be successful in this role, you will need to have a positive and engaging management style, with a focus on building, growing, and supporting your team.

Leadership Responsibilities:

• Lead and manage a technical team of Consultants/Architects responsible for deployment and support of Zscaler solution(s).
• Recruit and Grow the Public Sector Professional Services team, which includes: recruiting, hiring, onboarding, professional development, and performance management within the Public Sector Professional Services team.
• Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Maintain a positive environment that: encourages employee participation; motivates employee involvement; promotes individual growth & development; promotes a healthy work/life balance; and minimize turnover.
• Take Ownership of complex issues and drive to resolution. Be persistent, despite obstacles, opposition or setbacks. Ensure that your efforts match the customer's expectations and tempo.

Business Responsibilities:

• Ensure Salesforce/PSA accuracy to promote accurate staffing planning, business forecasting, and development of useful business insights.
• Improve operational excellence through process, procedures, tooling, training, and management of Performance Indicators.
• Establish and adapt global deployment best practices to drive consistency, quality, and efficiency.
• Collaborate across other internal Zscaler departments to ensure Voice Of The Customer is represented.
• Role expected to have a span of control ranging from 8 to 15 Consultants/Architects.

Other Responsibilities:

• Demonstrate a fundamental understanding of Zscaler's technologies and promote the advantages of our solutions with customers.
• Operate as a Trusted Advisor to customers and the Field Sales Teams, to ensure the customer's business/strategic/technical goals are achieved while assisting the Field Sales Teams grow .
• Be able to pass customer-required drug-screening, background checks, and vaccinations (