Manager, Production Engineering

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you Need to Know:

Part of the PayPal SRE Organization, you will manage a 24x7 team of Site Reliability Engineers focused on providing an unprecedented experience for our Merchants.

Meet our Team:

The PayPal SRE team aims to create the most reliable commerce platform on the planet. We engineer, AI driven reliability platforms that measure, monitor, and protect the experience of PayPal merchants and customers.

You will build and lead an operations focused 24x7 team within a new SRE organization focused entirely on merchant experience. This team will respond to merchant issues, ensuring they are seen, prioritized, communicated and eliminated by using and expanding world class automation and observability tools.

Job Description:

Your Way to Impact:

• Merchant experience is essential to PayPal's growth. You will help expand upon our robust toolset to create exceptional visibility into the experiences of our Merchants, ensuring we proactively identify and eliminate issues that can negatively impact their business.
• You will hire, train, motivate, and manage a talented 24x7 team of engineers, giving them the processes and knowledge they need to make a consistent and tangible impact for our merchants.

Your Day to Day:

• People Management and shift management.
• Running agile ceremonies for the development work done by the team
• Analyzing team processes and data to identify opportunities for automation and improvement.
• Prioritizing escalations and ensuring timely updates.
• Communication to leadership about ongoing issues and status.
• Building and maintaining strong relationships with the merchant development organizations, to stay on top of new opportunities and changes.

What you need to Bring:

• Proven track record running an SLA focused 24x7 operations function.
• Software development background and strong knowledge of agile.
• Sincerity, Empathy, and the ability to keep a team engaged and highly motivated.
• New ideas and a passion to build a high performing team within a new function in PayPal SRE

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may inc