Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

The Digital Product Specialist team’s mission is to bring more secure payments solutions, with optimal user experience, to consumers by scaling our Digital Payments products across the payments ecosystem in the North America. We are excited about our vision to 100% tokenization and Product Specialist team plays a key role in bringing this vision to life. Our team is a dynamic group, passionate about all things digital, responsible for educating customers on our products and determining how our products can help customers meet their digital objectives. We work closely with Customers, Customer Account Managers (CAMs), Technical Account Management (TAMs), Regional and Global Product and Customer Delivery teams to move to through digital strategy and toward implementation. We are responsible for bringing Voice of Customer feedback into our product organization and executives, to inform our product design and Go To Market strategy.

Manager Product Specialist (Strategy and Operations) Role:

• Drive tangible data-driven Product performance outcomes across key Product metrics, manage to a quantified scorecard, continuously monitoring and analysing key performance indicators and optimizing product performance
• Support the team on the delivery and reporting against key Product Experience metrics with a focus on optimization, usage and revenues and be responsible for assisting in the creation of materials for internal and external business reviews.
• Act as a subject matter expert for performance metrics, ensuring that they are incorporated into all product development enhancements and management reporting.
• Embody a user-centric culture of data driven, insights. Participate with cross functional teams such as finance, delivery and servicing teams to ensure internal and external stakeholders are informed and that we are driving customer success through data and insights.
• Partner with GCC, CTS and Biz Ops to build and monitor Product performance dashboards and drive ongoing Product enhancements focused on Product availability, scalability, resilience & redundancy and responsiveness
• Participate in scheduled Voice of the Customer engagement with the Regions, Customers and End Users to identify friction points, creating action plans and ensuring actions are added to the roadmap to address them
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviours through their behaviour (e.g. customer and stakeholder interactions)


All About You:

- Strong and driven individual performer; a proactive collaborator and leader who makes informed independent decisions as well as seeks input from and support of colleagues and stakeholders.

- Adept at ”knowing the audience” and adapting narrative to stakeholders in a way that creates alignment and progress.

- Strong Affinity for receiving and processing feedback in a way that provides Voice of Customer insight and serves to contribute to our product design and Go To Market processes

- Experience in relationship management and working directly with external customers.

- Highly effective communication skills, excellent presentation skills and strong executive presence.

- Perseverant and curious, with a desire and ability to remove blockers in order to achieve a common goal.
- Payments experience, and knowledge of how digital payments products are integrated between ecosystem partners, with a track record of successful solution development with partners.

- Passionate and knowledgeable about technology, innovation, payments and digital commerce.

- Experience developing segment or partner-specific strategy
- Enjoys the journey of engaging in complex, cross-collaborative challenges.

Mastercard is a merit-based, inclusive, equal opportunity employer that