Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management

Manager, Digital Product Specialist - Issuers, North America

Overview:

The Digital Product Specialist team’s mission is to bring more secure payments solutions, with optimal user experience, to consumers by scaling our Digital Payments products across the payments ecosystem in the North America. We are excited about our vision to 100% tokenization and Product Specialist team plays a key role in bringing this vision to life. Our team is a dynamic group, passionate about all things digital, responsible for educating customers on our products and determining how our products can help customers meet their digital objectives. We work closely with Customers, Customer Account Managers (CAMs), Technical Account Management (TAMs), Regional and Global Product and Customer Delivery teams to move to through digital strategy and toward implementation. We are responsible for bringing Voice of Customer feedback into our product organization and executives, to inform our product design and Go To Market strategy.


The role of manager Digital Product Specialist is critical to meeting NAM Digital Payments business objectives and KPIs through partnerships with issuers, FinTechs, processors and enablers.

Role:

Accountable for NAM Digital Payments KPIs; for example, number of issuers supporting auto enrollment solutions for Mastercard Checkout Services, increase tokenized portfolios and MDES approval rates.

Lead relationships across specific issuing segments for internal cross functional partners including account management, NAM and Global digital product, technical product, customer delivery, and additional product groups.

Responsible for improving the user experience and security of digital payments through scaling of Mastercard Digital Payments products, including Mastercard Digital Enablement Service (MDES) device wallets, remote commerce programs, authentication, Mastercard Checkout Services, virtual card tokens and new to market use cases.

Engage with customers to identify their digital needs and objectives and lead discussions focusing on thought leadership, market trends and Mastercard product offerings which will address these needs.

Serve as “digital storyteller” in a way that compels product colleagues, CAMs and external Customers to value partnering with Mastercard, working with product and UX teams to illustrate this vision.

Serve as a champion of Mastercard’s digital payments initiatives with our customers and internal stakeholders (mainly Account Management team). Foster regular dialogue with account managers and customers on digital initiatives to build trust and value with stakeholders.



All About You:

- Strong and driven individual performer; a proactive collaborator and leader who makes informed independent decisions as well as seeks input from and support of colleagues and stakeholders.

- Adept at ”knowing the audience” and adapting narrative to stakeholders in a way that creates alignment and progress.

- Strong Affinity for receiving and processing feedback in a way that provides Voice of Customer insight and serves to contribute to our product design and Go To Market processes

- Experience in relationship management and working directly with external customers.

- Highly effective communication skills, excellent presentation skills and strong executive presence.

- Perseverant and curious, with a desire and ability to remove blockers in order to achieve a common goal.
- Payments experience, and knowledge of how digital payments products are integrated between ecosystem partners, with a track record of successful solution development with partners.

- Passionate and knowledgeable about technology, innovation, payments and digital commerce.

- Experience developing segment or partner-specific strategy
- Enjoys the journey of engaging in complex, cross-collaborative challenges.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.