Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
 

Job Summary:

The Manager, Product Innovation, is responsible for leading the team that owns the definition and execution of product lifecycle plans that maximize value for buyers and delight end-users. This role serves as a subject matter expert (SME) in product capabilities and collaborates with internal stakeholders including the Strategy and Platform teams to define and maintain a product strategy and vision.

The Manager, Product Innovation, is responsible for the ideation, definition, prioritization, and delivery requirements across market segments. This role leads the development and delivery of all products by conducting user research, creating timeframes and plans for products, and collaborating with the Sales and Marketing teams to develop go-to-market strategies for new products.

This role will leverage a deep understanding of Surescripts existing business and market segments to build insights on the dynamics of buyers, products, and competitors to support the development of business cases for new opportunities in partnership with their leader, supporting team members and other departments.

#LI-REMOTE

Responsibilities:

• Function as a central resource for the management, development, and design of one or more products during all aspects of the product lifecycle.

• Identify areas of innovation opportunity, develop, and evaluate ideas, and build business cases for new products or features.  Leverage expertise to prioritize requirements that drive revenue goals or cost savings.

• Make product and roadmap decisions to ensure the overall profitability of the product and associated solution set.

• Serve as product subject matter expert within the company and in the industry in terms of product capabilities, competition, user need, value proposition, revenue drivers, and industry standards.

• Manage those involved in the design, modification, and evaluation of all phases of a specific product or group of products.

• Manage product lifecycle planning including, product vision, strategy and product roadmaps, KPI dashboards, etc.

• Ensure customer and user satisfaction by leveraging the principles of User-Centric Design.

• Track key product quality metrics and lead quality improvement efforts with customers and partners.

• Collaborate with the Sales, Platform, Standards, Support, and Integration teams to facilitate new customer onboarding and maximize product utilization.

• Collaborate with peers in development and operations teams to ensure the effective delivery of the product roadmap.

Qualifications:

Basic Requirements:

• Bachelor’s degree or equivalent experience

• 8+ years of experience in related, progressive roles

• 5+ years of experience in healthcare or a related field– for example: EHRs, HIEs, Public Health or Health Care Providers

• 5+ years of experience assessing market and customer needs for information products and services

• 5+ years of experience in launching and managing new products

• 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)

Preferred Qualifications:

• Prior experience managing or leading people

• User-Experience Design training or background

• Master’s degree in related discipline

• Pragmatic Marketing Certification

• Project Management Skills

• Experience using Aha! for product management

• Experience with industry standards such as NCPDP, HL7, FHIR

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
 

What You’re Like 

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today,