Manager - Point of Sales

JOB SUMMARY 

 

The Manager, Global Point-of-Sale (GPOS), is part of the Global Operations (GO) Department, which is known for taking ideas into implementation across all brands, disciplines, and continents. This role will report to the Director, Global Operations, Global Point-of-Sale.  This role is part of the Global Point of Sale (GPOS) team which delivers innovative business solutions to ensure our company and brands stay relevant and competitive. We provide a strategic and operational lens to activate technology for enhanced and effective associate and guest experiences. We partner with IT, Food & Beverage, Finance, Loyalty, Digital and many more to bridge operations and technology while advocating for properties. Our team strives to be forward thinking while continuously improving existing solutions. The position will be based at the Marriott’s Global Headquarters in Bethesda. 

 

This role supports the Global Point of Sale program, serves as a SME for GPOS and assists the Director, Global Operations, Global Point-of-Sale with the following core responsibilities: 

 

The core focus areas for this role are:

1. Resolve Enterprise Management Console + MyMicros requests 
2. Serve as the Simphony/GPOS & MyMicros Subject Matter Expert 
3. Build and maintain GPOS informational databases 
4. Develop and maintain training documents and job aids 
5. Develop and maintain GPOS program health dashboards
6. Perform project management and innovation

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

• 4-year Bachelor’s degree from an accredited college/university in a related field appropriate to work of the position
• 2+ years of expertise in above property food & beverage operations (e.g., restaurant, room service, lounge, event/banquet services and event technology operations) and systems. (i.e., Simphony EMC and MyMicros, and/or other POS System)
• A go-getter with an excellent customer-centric mindset and attitude.  Must be a self-starter and be able to work with minimal supervision; desire to be in a fast paced, entrepreneurial, customer centric environment
• Ability to manage multiple tasks, problem-solve, leverage resources to optimize department capabilities, prioritize, take on responsibility and work well under deadlines
• Ability to collaborate effectively with others in a cross-functional team
• Excellent written and verbal communication skills, with strong attention to detail and follow through 
• Ability to listen and incorporate new information and viewpoints while having a well formulated, fact-based viewpoint/perspective
• Comfortable in a deadline-driven environment, often with changing business priorities
• Excellent organizational skills and proven track record of results
• Experience with project management
• Excellent data management and analytical skills

 

Preferred:

• Hotel/property operations experience with F&B
• Technology leadership experience in an outsourced environment
• Experience planning for and managing medium to large scale change, and assessing key impacts to stakeholders
• Experience with large technology initiatives and processes needed to lead and or support delivery and ongoing support
• Experience working with international teams and supporting global systems and operational processes

 

 

CORE WORK ACTIVITIES

 

Resolve Enterprise Management Console + MyMicros requests

• Responds to and resolves global, non-routine EMC + MyMicros service requests with limited to moderate risk from properties and above property associates
• Manages standard processes to support new tasks and focus on continuous process improvement from a customer lens 
• Collects and analyzes data, feedback, and best practices from stakeholders to provide insight and recommendations for improvement in operational processes
• Develops and maintains strong relationships with stakeholders
• Provides real time training to properties to empower and enable them to complete certain requests themselves
• Continuously identifies EMC and MyMicros functionality gaps and partner with provider to close such gaps by deve