Manager, Order Management

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Role: Manager, Order Management

You will be part of BMS global cell therapy order management team supporting daily operational activities and ERP implementation projects.

Your primary job responsibility will be to monitor Cell Therapy Transaction Orchestration order management documents, manage returns, replacements, retreatments and any other order exceptions. You must be a highly motivated individual to quickly learn order exception management process and support order exception management activities working with internal and external stakeholders.

Responsibilities will include, but are not limited to the following:

• Monitor the automatic creation of documents including sales orders and purchase orders inside ERP and act on any exceptions that might occur.

• Be in constant communication with Production Planning, Scheduling and Cell Logistics, BMS Commercial organizations and Specialty Distributer to resolve any order exception to ensure on-time delivery.
• Monitor the receipt of Proof of Delivery to ensure the invoices are generated in a timely manner. 
• Collaborate with IT and MDM team to resolve any master data related issues.
• Collaborate with IT to resolve any technical ERP issues in real time to ensure no supply interruption occurs.
• Collaborate with BMS CAR T VAP team and Specialty Distributers to resolve order reconciliation issues.
• Act as Order Management SME for implementation of ERP systems at new and existing manufacturing sites.
• Collaborate with business partners for Order Exception Management and Cross functional process mapping.
• Collaborate with BMS Commercial and Finance teams to issue credit and resolve any sale order and AP/AR related issues.
• Performs User Acceptance Testing for quarterly releases and new ERP implementations.
• Maintain the Order Exception Management SOPs.
• Collaborate with BI&A team to build reports and dashboard for Order Management team.
• Analyze existing processes and look for opportunities for continuous improvements.
• Mentor and train junior members of the team.

Skill and Knowledge Requirements:

• Bachelor’s degree with 4+ years of experience
• Must be highly organized and detailed oriented
• Must be able to prioritize multiple competing tasks and deadlines while working in a fast-paced environment
• Prior experience with Order Management (OTC) and ERP systems preferably Oracle or SAP
• Strong communication (written and verbal) and customer service skills
• Strong business acumen
• Ability to work effectively both independently and as part of a team
• Flexibility in responding to change or business needs
• Proficient with O365 software especially Outlook, PowerPoint, Excel, Word

The starting compensation for this job is a range from $92,000 - $115,000,

plus incentive cash and stock opportunities (based on eligibility). The starting pay rate takes into account characteristics of the job, such as required skills and the geographic location where work is performed. Final, individual compensation is decided commensurate with demonstrated experience. For more on benefits, please visit our BMS Careers Site. Eligibility for specific benefits listed therein may vary based on job and location.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be on