Manager, Operations / Studio Job

​​
Primary location: San Rafael, California 
Relocation offered: No 
Employment status: Full-Time 
Travel: 11%-25% 
Non-compete: No 

The estimated base salary range for this role is $130,000.00 to $145,000.00 per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at BŌK Modern, a subsidiary of Armstrong World Industries?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

Standard benefit package offerings: medical, dental, prescription drugs, life insurance
Vacation and sick time
 

Reporting to the principals, the Manager, Operations / Studio is responsible for the oversight of the Project Management Team to ensure efficient, accurate, and effective processing of projects/orders through the submittal/approval and order preparation stages to meet established lead times and Customer expectations, as well as design scope, budget, and profitability objectives.  The incumbent will provide leadership and support from a technical and costing perspective, and ensure correct solutions are utilized, provide application engineering as required, communication to the customer and coordination for the manufacturing and delivery of solutions in a cost effective, profitable manner.

 

 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

• Manages the Project Management (PM) Team comprised of Project Managers, CAD and Solid Works Technician/Designers, and Logistics Coordinator. Manages the Team to ensure cost, schedule and quality metrics are met.
• Provides overall strategic governance for projects by establishing or ensuring that the team is following standards, processes, tools, used for effective project delivery.
• Reviews customer complaints and claims, manages customer expectations, provides solutions and resolves mutually beneficial outcomes for customers and the company.
• Leads S&OP meetings to ensure proper capacity and demand alignment with the manufacturing operations.
• Work with the Director of Design (Russ) and the Studio team to develop products and enhance product systems.
• Work with Leads of Studio, Estimating and Back-end logistics team to meet company goals.
• Educate architects on our products and sell our products by problem solving with architects via Zoom charettes.
• Find on-site solutions with GCs and Subs before or during projects, along with PMs.
• Supports leadership for continuous improvement initiatives and identifies inefficiencies and cost optimization opportunities (KPIs), along with the Director.
• Oversees quality control guidelines and work with multiple outside vendors and our fabricators, when there are issues.
• Serves as a business/process leader; assist in revising, designing and developing business processes and organizational model to support business growth and expansion, along with Principals.
• Designs, implements and tracks key metrics to drive performance of individuals and organization to stated business goals.  Key metrics include margin management, quality cost and projects under management.
• Provides leadership and ability to understand architectural drawings, identifies risks and provides technical solutions around the architectural metals space in commercial construction projects.
• Assist with day to day operations responsibilities such as: reviewing contracts.

 

Supervisory Responsibilities:  Project Managers and a Logistic Coordinator.

Travel:  Minimal; less than 5%. This position requires visits to our fabricators and finishers for check-ins.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Experience coordinating multiple facets of projects, including: analyzing information and architectural drawings, communication with customers and other stakeholders.
• Strong communication skills both orally and in writing with attention to detail and high degree of accuracy.
• Familiarity with the exterior construction business, from estimating, reading Architectural drawings and/or bidding process to delivery of the product.