Manager, Operations

Are you a dynamic leader with a passion for client service and team development?

At Esquire, we're seeking an Operations Manager who will play a pivotal role in delivering service excellence, driving client satisfaction, and leading a high-performing team in a fast-paced, client-focused environment. This position requires you to be located in the Cleveland, OH area.

Why Choose Esquire?

Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. At Esquire, we are focused on Getting it Right for our clients, our partners, and our employees. We understand that the client experience begins with us, and we’re committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As an Operations Manager, you’ll be responsible for the strategic and day-to-day performance of your office. From coaching staff and optimizing resource usage to directly supporting clients and managing key financial metrics, you'll ensure smooth operations and foster a culture of excellence and accountability. This is a highly collaborative role where leadership, service delivery, and cost control go hand in hand.

Key Responsibilities

• Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience
• Build and maintain strong client relationships through onboarding, support, and proactive communication
• Manage revenue retention and office profitability by overseeing service delivery, staffing, and expense control
• Coordinate with internal teams and national support centers to respond to client needs quickly and effectively
• Maintain high-quality standards for service partners (court reporters, videographers, interpreters) and ensure appropriate resource coverage
• Oversee office logistics including supplies, scheduling, and equipment
• Step in as needed to assign resources, confirm coverage, or resolve job-related issues
• Consistently promote and embody Esquire’s values in your leadership

What You’ll Need

• Skills: Excellent communication, time management, and problem-solving skills; ability to lead with empathy and accountability
• Experience: 3–5 years of management experience in a service-driven environment; background in legal support, staffing, or operations a plus
• Technical: Proficiency in Microsoft Office Suite and a willingness to learn new platforms
• Education: College degree preferred
• Personal Attributes: Client-first mindset, strong leadership presence, detail-oriented, and adaptable under pressure

What Success Looks Like

• High client satisfaction and revenue retention
• Strong team performance and engagement
• Effective resource coverage and minimal service disruptions
• Cost-efficient operations and healthy RARE margins

Work Environment

This role is based in a professional office environment with regular interaction with clients, service partners, and internal teams. You’ll thrive in a culture that values leadership, collaboration, and continuous improvement.

💬 Don’t meet every single requirement?

We know that a truly inclusive workplace values potential just as much as experience. If you're excited about this role but don’t match every qualification, we still encourage you to apply. You may be exactly who we’re looking for.

Ready to make an impact in the legal community?

Apply now and bring your expertise to Esquire!

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified a