Manager, Operations and Support

Meta is looking for a forward thinking people leader with technical skills in hyperscale data center structured cabling, fiber connectivity solutions, IP networking, and operations/maintenance of network physical layer infrastructure to join the Edge and Network Services (ENS) Operations organization. In this role, you will lead initiatives and a team to improve efficiency and reliability via process engineering, driving system enhancements/automation in one of the most dynamic, fast-paced networks in the world. Candidates will also have experience scoping, developing and implementing strategies and plans in partnership with internal business teams, external vendors, and network design/engineering, and other cross-functional teams for integrating new technologies to better support existing technologies across the operational fleet. An objective for this role is to understand technical drivers for the business, organize strategies to ensure the operational supportability to meet those business needs, and to represent ENS across stakeholder groups to ensure those critical projects are achieved. The team improves operational efficiency and reliability of one of the most advanced and rapidly evolving networks in the world. The right candidate will possess experience in a fast moving organization and enjoy digging into operational pain points in order to implement the process enhancements and automation solutions to solve them. The ideal candidate loves identifying root causes in complex systems and quickly learning new domain expertise and technologies.Manager, Operations and Support Responsibilities

• Build and lead a team of operations and Network Engineers capable of scaling with Meta through a period of continued high-growth while forging tight partnerships with cross-functional leaders
• Structure an organization and optimize it for execution, including attracting talent and filing out gaps in the existing team quickly to accommodate growth
• Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results
• Communicate cross-functionally across various teams, organizations and internal and external stakeholders(Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, and hardware partners) to drive infrastructure operations development and management
• Understand metrics and definitions of success to drive quality, efficiency, cost, and timeliness via the development of scalable software solutions and data products to deliver on those goals
• Influence and lead product execution strategy for multiple areas of network products and platforms
• Align automation and tooling direction to ensure sub-linear team growth as compared to business growth
• Change Management: You will be integral to identifying problems and implementing effective change within security & business continuity issues that affect the network, edge, and Infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools & processes and providing feedback on new policies, practices, procedures in order to scale with the rapid expansion of the Meta platform and customer base
• Operational Experience: As an operations practitioner within the ENS team you will be expected to drive operational efficiency in everything we do. In this role you will directly or indirectly lead a large contingent workforce responsible for delivering roadmapped projects and executing on recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network
• Team Leadership: Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to resolve. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps
• Risk Management: Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, Business Continuity vulnerabilities), as well as operations continuity issues across the network
• Information and Data Assurance: Ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will inc