Manager, On-Air Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Technical Operations is a technical organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. 

The Technical Operations team in Centennial, CO manages playout and monitoring for NBCUniversal’s broadcast Networks and Local Stations and provides disaster recovery support for all NBCU cable networks. The Manager, On-Air Operations will be responsible for promoting and maintaining reliability within NBCUniversal’s Local Distribution operation supporting the NBCU Local portfolio of stations, streaming channels, and networks. This person will manage a team of Master Control Operators and/or Operations Supervisors responsible for channel playout and monitoring within a large multichannel operation and will be a subject matter expert in the technology, systems, and signal flow that make up the operation. 

Job Duties

• Ensure 99.999% on-air reliability for the channels within the Local Distribution operation
• Interface with leadership and management across the NBCU Local division for coordination of all distribution through Dry Creek On-Air Operations 
• Hire, train, and manage a team of 24/7 Local Master Control Operators and/or Operations Supervisors
• Lead a strong partnership with engineering and project teams to implement new technologies, resolve on-air issues, and ensure minimal on-air disruption during maintenance
• Work closely with station production, programming, and sales operations teams to ensure proper scheduling of live and special events and develop execution plans
• Provide clear direction to Master Control Operators and Operations Supervisors for the execution of daily operational duties and for complex programming such as sports, news, and other high-profile live events 
• Partner with the leadership team to develop technological and operational enhancements
• Own escalation and root cause analysis for on-air issues
• Serve as a Subject Matter Expert for all on-air technologies, systems and operational workflows 

Qualifications

• BA/BS in a related field or equivalent work experience
• 5+ years of experience in a master control environment
• 2+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios.

Preferred Qualifications

• Thorough understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Proven ability to effectively lead, prioritize, energize, and coach others, including during high pressure situations
• Ability to effectively manage projects and lead project teams. Previous experience managing project scope, schedule, and resources, ensuring timely and efficient execution
• Excellent interpersonal skills; ability to effectively communicate/present across all levels of the organization, both verbally and in writing
• Advanced proficiency with Microsoft Office products: Word, Excel, PowerPoint, Outlook