Manager of Data Analytics, Sales Operations

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our products.

JOB SUMMARY: 

The Manager of Data Analytics, Sales Operations will report to the Senior Director of Sales Operations. It will support the Market Unit growth and success by leading our efforts in optimizing data analytics and managing complex projects. The ideal candidate will have a strong analytical background, experience in project management, and the ability to drive efficiency and effectiveness across the organization.

Key Responsibilities:

For North America Market Unit

• Manage data strategy to develop and support business strategies, plans, and procedures.
• Oversee daily operations and the work of Sales Operations Analyst and Sales Business Partner.
• Evaluate performance by analysing and interpreting data and metrics.
• Daily support of end-users’ ability to effectively and efficiently utilize the reporting platform
• Collaborates with team members across the organization to facilitate business discussion and align on business reporting needs
• Works independently as well as collaboratively to analyze data and create insights to drive and inform business decisions
• Facilitates meetings, assists with outlining deliverables, acts as business liaison for technical requirements, and implements deadlines
• Engages in requirements gathering, research, and report development.
• Partner closely with technical and business teams to complete requirements gathering, testing and successful delivery of reporting solutions
• Document and understand the relationship of business process with business application to shape and report data quality/accuracy
• Work with cross functional teams to understand the processes used to generate reports currently, and work closely with IT BI team to automate these data processes into data sources
• Works closely with the IT BI team to create consistency and alignment with report development standards
• Maintain and enhance existing reports
• Proven ability to identify and resolve conflicts and roadblocks within project process
• Communicate project scope, open items, and issues / risks to the leadership team
• Performs all other duties as assigned
• Prepares ad hoc analysis and monthly KPI reports to be reviewed by the executive leadership team
• Conducts internal audits to determine continuous improvement opportunities

Minimum Qualification:

• 7 years of experience in Business Analysis, Data Analysis, or comparable role
• Bachelor’s degree in business, information technology, computer science, business analytics, or related field, or 3 years’ experience
• Strong critical thinking skills with attention to detail and accuracy.
• Knowledge of one or more coding languages and tools (e.g., SQL, JavaScript, R, Python, Excel VBA, RAW, SAS) preferred
• Proficient in Microsoft Excel
• Excellent project management skills including experience in gathering and documenting requirements
• Positive attitude with a willingness to learn in a rapidly changing environment.
• Demonstrated ability to prioritize, organize and work effectively on multiple requests/projects in a deadline-driven environment
• Experience with data reporting tools such as Tableau, Power BI, etc.
• Strong understanding of data warehouse concepts
• Proven ability to create strong relationships across the organization
• Excellent analytical, communication, and presentation skills

OTHER SKILLS/KNOWLEDGE REQUIREMENTS: 

Gains the trust of leaders and stakeholders

• Exhibits a passion for the business and develops a solid understanding of the service offering, the customer landscape & customer journey, and the business model.
• Builds strong relationships with key leaders and stakeholders. Collaborates successfully on all levels.
• Keeps commitments and delivers on promises with the Best for Tobii Dynavox No