East Oakland Community Project (EOCP)

Job Description

Title: Case Management Services Manager

Reports to: Director of Programs

FLSA Status: Exempt

Directly Leads: (Total of 6.5 FTE's)

• Case Managers (5 FTE's)
• Substance Abuse Counselor
• Outreach/Health Coach (part-time) (for Residents living with HIV/AIDS)

Budgetary Line Responsibility: Assists EOCP in the development of the agency's budget as it relates to staffing expenses for the programs that this position manages

Salary: $75,000 - $ 80,000

SUMMARY

The Case Management Services Manager provides leadership and coordination of case management and supportive services at EOCP's Crossroads Emergency Housing facility. As such, this position ensures that the delivery of housing case management and supportive services are seamless, responsive to resident needs and adhere to Housing First principles and EOCP's philosophy and strategic direction. The Case Management Services Manager is responsible for assuring that staff utilizes Motivational Interviewing {Ml) as a communication tool to build effective client partnerships. The Case Management Services Manager also makes sure of the proper implementation and integration of supportive services (i.e. money management and substance abuse, and Life Skills training).

ESSENTIAL DUTIES AND RESPONSBILITIES

Development and Management of Case Management Team

• Assesses, develops and monitors effectiveness of case management service procedures, and practices and recommends program enhancements to assure the provision of efficient and high quality services
• Plans and develops a life skills program that support residents in their stabilization plan
• Oversees the development and maintenance of relationships with other providers that support the agency's mission and programs
• Builds and maintains strong client relationships
• Ensures client confidentiality
• Ensures contractual obligations are met

LIFE SKILLS TRAINING

• Responsible for implementing the Life Skills Training curriculum, twice weekly to assure that residents acquire the necessary skills for independent living
• Define roles of case management staff in the implementation of Life Skills Training, and integrate the program into shelter culture and structure.

• • Collaborate with the Residential Services Manager to ensure Housing Advocate staff are implementing their assigned roles in Life Skills Training
  • Secure consistent attendance of the training module through ongoing outreach and engagement of clients
  • Assure that all trainings are interactive and engaging for clients
  • Adapt Life Skills training modules to fit the needs of residents
  • Administer evaluation surveys after the completion of each training module

SUPERVISION OF STAFF

• • Conduct weekly supervisory meetings with Case Managers, Substance Abuse Counselor and part-time Outreach/Health Coach to offer support and to evaluate and develop skills.