Manager, National Parts Operations

SUMMARY:   Develops and implements strategic parts distribution and service plans to accommodate corporate goals. 

Responsibilities:

The following is a list of the essential duties and responsibilities that are expected of the position; however, additional duties may be assigned, as required.           

• Manages National Parts team and orders entered into mainframe to create packing list.
• Manages call center and deploys resources as appropriate, including order processing and limited technical/warranty support.
• Communicates with shipping, production, purchasing, and credit, to coordinate timely shipment of product.
• Manage customers’ needs and expectations.
• Train and develop National Parts Team.
• Directs sales forecasting activities and sets performance goals accordingly.
• Reviews market analyses to determine customer needs and price schedules.
• Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
• Monitors and evaluates the activities and products of the competition.
• Must seek out new and existing account opportunities
• Actively make customers aware of AAON product lines and offerings.
• Ensure customer satisfaction and retention
• Manage pricing to meet local market conditions.
• Coordinates sales distribution and alignment.
• Analyzes sale statistics and market data.
• Recommend new products and product improvements
• Act as a liaison between sales department and other sales related units.
• Represent company at trade associations and other meetings to promote products.

.Preferred Education and Experience:

Preferred college degree, but 5-7 years minimum experience required  to meet entry-level requirements. Education beyond the minimum is an added advantage for career development activities.

The individual will have a minimum of more than 5 years industry experience or equivalent experience in a similar industry.

Certificates, Licenses, Registration Requirements:

License(s):      Current Driver’s License

Certification(s):   None

Other Certifications:  HVAC training

Successful job incumbent will consistently demonstrate competency when engaged in the following critical and important tasks.

Critical Tasks:

• Manager daily processing of parts orders.
• Make adjustments to orders, if necessary.
• Make air freight shipping documents
• Operate credit card machine, when necessary.
• Print packing list for shipping department.
• Maintains customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and co-workers, as necessary.
• Demonstrates technical expertise to develop credibility, loyalty, trust, and commitment.
• Solicits support from and communicates effectively with the entire sales team.