Manager, MSC Program Manager

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The Magenta Services Center is T-Mobile’s multi-tower Shared Services Organization (SSO) spanning HR, Finance, and Accounting operations. This Manager role exists to bring structure, rigor, and operational discipline to how the Magenta Service Center plans, executes, and governs its transformation work, from large-scale functional migrations to internal initiatives that raise the bar on how the team operates.


This is not a project coordinator role. The person who thrives here is an experienced Program and Change Management practitioner who understands how to structure a portfolio, run disciplined demand intake, hold delivery teams to a plan, and bring stakeholders along through structured change. You will partner directly with Sr. Managers and Sr. Directors to formalize how the MSC takes on, tracks, and delivers work across migrations, internal programs, and cross-functional initiatives.


This role is also expected to operate AI-first. The Magenta Services Center transformation requires a Program Management practice that can outpace the scale of work in front of it without proportional headcount growth you will use AI-assisted tools deliberately to accelerate intake triage, draft executive communications, synthesize program status, and surface risk patterns across a growing portfolio. This is not about replacing judgment; it's about reclaiming capacity from manual coordination so it can be reinvested in stakeholder alignment and program governance.

Why this role exists:

The Magenta Services Center is scaling fast. New functions are being onboarded, vendor relationships are expanding, and the business is asking the MSC to do more with greater accountability. The Service Management team needs a practitioner who can formalize the demand pipeline, lead structured migrations and transitions with rigor, drive OCM as an embedded discipline and give leadership clear, reliable visibility into program health. This Manager owns that operating model.

Job Responsibilities:

• Migration & Transition Program Management: Lead end-to-end

  planning, execution, and stage-gate governance of functional migrations into the MSC. Partner with Value Stream Owners, Business Partner Teams, HR, and BPO partners to coordinate readiness, sequencing, knowledge capture, and go-live. Own the migration tracker, escalate risks proactively, and ensure transitions close with signed stage-gate packages and documented lessons learned.

• Demand Management & Portfolio Governance: Design and operate a structured demand intake framework for MSC initiatives. Establish intake criteria, prioritization methodology, and capacity-to-demand alignment. Maintain a live portfolio view that gives leadership clear signal on what is in flight, what is queued, and what is at risk. Drive disciplined prioritization decisions with VSOs and the SMO leadership team.

• Organizational Change Management (OCM): Own the OCM framework and govern its application across all MSC migrations and initiatives. Define the change methodology, set standards for stakeholder impact assessments, readiness planning, and adoption measurement. This Manager provides the model, reviews the outputs, and holds the bar of Change Management activities. Must understand OCM deeply enough to coach, quality-check, and represent the practice to senior stakeholders.

• Program Reporting & Executive Communications: Own the program health reporting cadence for MSC leadership and functional stakeholders. Produce clear, actionable status views across migrations and initiatives. Translate delivery detail into executive-level narrative, surfacing what matters, what is at risk, and what decisions are needed. Drive governance forums and milestone reviews.

• Framework & Tooling Development: Build and maintain the program management playbooks, templates, and governance standards that make MSC delivery repeatable. Identify and close tooling gaps (e.g., ServiceNow, trackers, dashboards). Establish version-controlled artifacts that reduce dependency on individual knowledge and enable futu